Customer service

The iPad may help in achieving mass adoption of electronic signatures in the agent channel.

The auto insurer relaunched its Web site in an effort to ease navigation and simplify the quote process.

Analysts skeptical of The Hartford's new plan to cross-sell its life and retirement capabilities to existing customers who own businesses.

Gartner lists technologies that will challenge business processes, support new business models and drive revenue growth.

Insurer announces three-pronged organizational structure to target small and medium-sized business.

Zurich’s free Web-based program is designed to help companies recognize emerging business risks, and provide recommendations for strategic solutions.

It’s no surprise that customers don’t relate well to the machinations of our customer-facing software.

But will the stimulus be enough to boost adoption of costly electronic and personal health records?

Recognizing the need for change, Allstate developed a multi-channel distribution strategy to present a new cohesive, collaborative face to its customers.

In order to keep up with shifting customer demands, insurers need to offer a diverse array of payment options.

Study sees carriers increasing investment in customer-facing technologies.

The challenge for insurers, experts say, is to stay focused on the customer, but without additional funding to do so.

Report highlights data integration pitfalls as backdrop to achieving objectives.

Unveiling a customer acquisition solution, Pegasystems addresses the technology needs of health insurers that need to meet growth driven by health care reform.

Health insurer focused on creating an online community for members and customers.

New research finds insurers also are missing out by not consistently responding to sales-related e-mails, or cross-selling on the phone.

This is the fifth consecutive year MetLife has earned this designation from Purdue University's Center for Customer-Driven Quality.

Any organization connected to health care is going to need lots of expertise in data management and architecture sooner than later.

Duck Creek Policy Administration and Duck Creek Billing will allow Torus Specialty Insurance to expand into other specialty and primary lines.

A new Guardian Life survey sees a dramatic increase in percentage of employees who rely on the Internet to access and manage their benefits.