Customer service

A new study finds customers of P&C insurers more likely to recommend their carrier to others.

Latest version of the billing system for property/casualty insurers is designed to allow insurers to bill policyholders with higher level of functionality.

Expansion spurred by BPO deal with health care technology and services provider, and includes long-term plans to service insurance sector.

The agreement says Pegasystems will pay $161.5 million for the CRM software/services provider.

Survey shows young adults, men and high-income earners most use social media for insurance research and communication.

Equitable Life of Canada will use HP Exstream to manage customer care services in multiple languages.

Insurers shouldn't ignore developing mobile apps for customers, integrating social media across all activities and honing multi-channel communications.

Sure, online health care will save time and money, but it will also alienate patients from their providers.

The average large insurance company has 13 Twitter accounts, according to the study.

One in five U.S. life insurance policies sold through direct channels, and the number of consumers who bought insurance online has doubled since 2006, says survey.

UK consumers have learned that their loyalty is usually rewarded with a hike in premiums.

Golden Bear will use the WebWriter Enterprise program to assist with policy admin, claims, billing, accounting and reassurance for its personal and commercial lines businesses.

Coinciding with International Women’s Day, the board’s launch spotlights the Women in Insurance Leadership Forum, a unique online community dedicated to the personal and professional growth of women in insurance.

The new solution suite is designed to ease business process automation and integration, and offers a rich user interface framework.

Craig Beattie and Karen Monks join Celent as insurance analysts.

Smartphone apps may be key as a multi-channel communication strategy in the future.

Solution used to reach Progressive’s goal to offer online-only insurance in Australia.

Leveraging existing assets and getting privacy concerns right the first time are two important lessons insurers can learn.

New research finds that consumers are only doing marginally better than after the crisis, and that men and women have vastly different strategies on how to recover and plan for their future.

A Watermark Consulting study finds definite positive impact in customer-focused business strategies.