Customer service

By opening channels for customer interaction, USAA shows that it's keeping customer care front and center.

Knowing that relationships with producers can make or break and insurer, Montgomery Insurance, a Liberty Mutual Agency Markets regional company, developed an online training and development resource for agency partners to grow their businesses. Agent Learning Center is designed to alleviate the time and financial constraints that agencies face in developing new producers and staff.

Philadelphia Insurance Cos. (PHLY) has expanded its environmental product offering with the addition of contractor environmental and professional coverage. The product is designed to protect insureds from environmental and professional losses in all aspects of their business.

FINEOS Corp., a global provider of enterprise software solutions for insurance and government social insurance, announced the appointment of Ward Graffam as chairman of the board of directors. Graffam has been on the FINEOS Board since 2008.

A couple months back, we reported on a study that showed younger people (under 30) were more likely to be receptive to electronic communications from carriers about new products and offers, which opens new possibilities for the way insurers can and should engage with this digital generation.

Zurich announced the release of Zurich Pro Plus, an enhanced Errors & Omissions (E&O) coverage to address the needs of a broad range of business professionals, including consultants, and media and information technology customers.

Customer satisfaction with the goods and services that Americans buy remained strong in the fourth quarter of 2009, according to the American Customer Satisfaction Index (ACSI), produced by ACSI LLC. The same doesn’t hold true for the property/casualty insurance industry. While the full index, which measures buyer satisfaction of 200 companies in 44 industries and government agencies, is largely unchanged (dipping 0.1%), the P&C industry declined 1.2% to an ACSI score of 80 (on a 100-point scale).

Powered by biofuel, the health insurer’s mobile trucks take marketing information to potential clients across Pennsylvania.

Latest version designed for more user autonomy in signature and data placement within electronic documents.

Google Buzz users went nuts when their contacts were assembled without their consent, but other social media users are only too happy to air every piece of dirty laundry in their baskets to anyone who will listen.

America's Health Insurance Plans and the Blue Cross and Blue Shield Association lead the collaboration.

Insurers don’t buy tech for policyholders to tell them how pretty their bill is but, instead, as part of a bigger strategy to do something for the business.

The Toyota recall is the perfect opportunity for carriers to encourage online self-service.

Speed is an important part of the equation that yields customer satisfaction and begets retention, but not at the cost of relationship building.

Insurer to offer free identity theft consultation and restoration services after hard drives containing protected health information on at least 521,761 members were stolen.

The Independent Insurance Agents & Brokers of New York’s Outstanding Company Partner Awards are presented to carriers that earned the highest scores in the association’s industry performance index.

With Toyota owners being assured yesterday by PCI that their claims will be covered, auto insurers deliberate taking action against the vehicle manufacturer to recoup costs.

Experts believe companies should gradually immerse themselves in social networking strategies—not dash in an all-at-once fashion.

Study finds nearly 20% of life insurance producers willing to switch to another carrier whose culture, style and office support are a better fit.

Insurer qualified its overall growth objective of working with agents who can provide “superior levels of customer service.”