Customer service

Keynova releases its Q4 Online Insurance Scorecard of top P&C insurers.

If your insurance company is looking for employees in these roles, competition is stiff.

A recent survey of executives at small commercial lines insurers reveals some shifts in what is driving distribution investment decisions.

To stay ahead, insurers must assess the factors shaping the industry including emerging technologies.

People do not react more positively to a cheerful chatbot than a neutral one except under specific circumstances, says a recent study.

Working together with new incumbents, customers and internal employees is a trend we will see take off.

Digital first notice of loss increases overall satisfaction for customers who use those tools.

First-party claims service makes real-time communication possible.

A new research report from SMA reveals that 85% of personal lines insurers are currently developing or deploying channel expansion strategies.

Both have a mutual goal of keeping systems secure and their customers' information private.

Can time to first contact predict how well an adjuster will handle a claim journey from start to finish?

USAA tops Forrester list with 'moderate' performance on trustworthiness.

Life and health insurers using tech-powered marketing technique to nudge policyholders.

Property and casualty insurers can benefit from tools and data that enable them to assess damage and address claims quickly.

Insurance Technologies rebrands as Hexure, and more news.

The Hartford, Chubb, Aflac and more hiring news.

Progress on cybersecurity measures lowers insurance market risks and stresses.

Chubb survey, digital insurance platform find concerns among insureds and more rules on the way

The two companies announced a multi-year plan to co-develop pet health and protection solutions.

Progressive scored second and Nationwide was third.