Customer service

Progressive and State Farm scored second and third in overall mobile, web.

Market pressures, increasing threats and low awareness dragging on efforts

Actuaries are the bridge between insurtech and the insurance industry.

Automated tools may seem threatening to agents but tech can improve the ways they work.

Inflation is changing the insurance industry with a new focus on telematics and increased insurance shopping for better pricing.

Digitizing helps life insurers reduce costs, expand outreach and accessibility, and inform underinsured populations.

Final installment of insights and news from ITC.

More insurance news: HUB and Ethos; POM Insurance and vipHomeLink.

Roadside assistance has an outsized effect on the customer experience.

Amica Mutual ranks highest in customer satisfaction for homeowners and Nationwide ranks highest for renters.

Income protection insurance plan geared to younger generations and remote workers.

Digital, company culture, and employee engagement are crucial to closing the talent gap.

To gain greater insights into the claims space, SMA has been tracking over 175 P&C claims vendors.

Crash detection technology has the potential to save lives and reduce claims expenses.

The 2022 U.S. Small Commercial Insurance Study reports that overall small business insurance customer satisfaction has increased.

The industry is continuing to evolve and find new ways to leverage technology.

How embedded insurance could challenge and benefit the insurance industry.

Automation can enable insurance providers to resolve common policyholder requests faster.

Most consumers expect their insurance company to be able to interact with them through all digital channels.

Insurer adds options to property and general liability coverages