Customer service

INN is proud to present the 2009 INNovator Awards, recognizing key advances in the use of technology and practices in the insurance industry.

While Web apps are a critical part of many insurers’ business strategies, there needs to be better, more systematic approaches to addressing potential performance issues.

Group disability insurance adds disability rider to permanent life insurance policies for small business owners.

Online insurance quoting system designed to enable end-to-end trace and analysis of transactions to pinpoint problems as they move through application topologies across the network.

In this age of tight markets and a floundering economy, some are suggesting that carriers take all their sales in-house, but will that happen?

Carriers are sending more than 41,000 claims download transactions per month using IVANS communications platform.

Applied Systems acknowledges Harleysville’s leadership and innovations, citing the company’s achievements in agency/carrier communication.

Colony Term UL is designed to meet the needs of term buyer market.

A lack of funding for IT and eBusiness initiatives, channel conflicts and confusion about the role of social networking also plague overseas insurers.

The new model introduces additional hybrid wholesalers in order to ensure advisors have access to all solutions, including annuities, mutual funds and guaranteed income products.

Producers’ status affects unique preferences, and shapes business plans, notes Mintel Compermedia.

The National Committee for Quality Assurance bestowed the “Accreditation with Performance Reporting” rating on the insurer for its health and wellness programs.

Vendor offers up to 300 consulting hours for insurance companies through HP Exstream Competitive Switch Program

Designed for financial advisors, the app will also be made available in a “business-to-consumer” version.

The Blues plan, Hawaii Medical Service Association, administers a $50 million program to help physicians and hospitals implement information technology.

Research from Forrester finds that while U.S. auto insurance customers often utilize the Web to shop, they still prefer to purchase through agents or the call center.

In addition to offering proprietary life insurance, Phoenix now provides—through its Saybrus Partners unit—life insurance consulting services to financial advisers.

In its fourth annual program, INN recognizes Farmers Insurance for its enterprisewide “IdeaPoint” innovation.

Bolstering its ranks with experts from within insurance companies, Novarica announces Martina Conlon, previous senior manager at Arbella Insurance, will join the research and advisory firm.

Insurers that do not map a comprehensive strategy will be at a competitive disadvantage.