Customer service

Insurance.com's strategic use of continuous monitoring is improving the precision and efficiency of call center decisions.

A survey reveals a high level of customer loyalty and satisfaction among respondents.

With so many insurers currently pondering best practices for utilizing social media, examining strategies employed by banks may help.

Forrester talked to 70 North American insurers about their hardware and infrastructure investment plans and found that they're very concerned about risks associated with cloud computing and virtualization.

Deep Customer Connections’ industry benchmark of carriers’ performance ranks their “ease of doing business.”

One plan is to provide services to agents who already have affinity marketing schemes in place.

State insurance office publishes pay-as-you-drive policies for insurers.

Insurers may need to alter operating models and product offerings to better service baby boomers.

As more and more consumers use comparison-shopping sites, a major question arises for carriers and agents: Are online comparison shoppers really good customers for your book of business?

The solution, NexJ Contact for Finance, is expected to be rolled out to Wells Fargo Advisors’ entire population of advisors and support staff across all distribution channels.

Using banks as a distribution channel may be a way for life insurers to tap into the middle-income market.

The insurer offers its customers in the education industry a new tool to help retirement planning.

A survey from LowerMyBills.com reveals that consumers shopping for auto insurance seek lower premiums, but many don’t know how to do so.

Reports indicate that revenue support is not going to come from a hardening market.

Life insurer triumphs in class action suit brought over marketing materials.

The partnership is intended to to reduce redundant work and costs by combining both technology and information at key workflow steps of the insurance transaction process.

STG Billing fulfills demanding customer service requirements at Chicago insurance companies.

Cordys’ BPM solution will now be available to insurers through CSC’s cloud services.

Still seemingly slow to take root in the United States, insurers across the globe are quickly responding to the growing demand for Islamic law-complaint insurance.

New technology from SSP designed to enable insurer’s core systems transformation strategy.