Customer service

Given the rise of smartphone adoption among U.S. insurance customers, there is now a massive demand to engage insurers via the mobile Web.

From cloud computing to legacy systems to the business/IT relationship, insurance CIOs discuss areas affecting their careers and ability to perform.

A new report from J.D. Power and Associates Reports finds overall satisfaction with homeowners insurance has significantly increased for the first time in five years.

America's Health Insurance Plans and Blue Cross and Blue Shield have collaborated to give providers one-stop shopping when conducting transactions with insurers.

National Association of Insurance and Financial Advisors members with InsuranceLeads.com accounts will have 24-hour access to lead features.

Smartphone application designed to promote health and wellness.

The National Association of Insurance Commissioners (NAIC) is denouncing marketing efforts by insurance companies aimed at shifting the debate over Medicare Advantage.

The online service launches health insurance Web site for university students.

The Profit Sharing/401k Council of America honored MassMutual for sponsoring a two-part documentary on the retirement challenges facing Americans.

The Independent Insurance Agents & Brokers of America of New Jersey is recognized for its contributions to education.

Photos from INN’s Women in Insurance Leadership Forum.

Now’s the time for life insurers to target consumers, as Americans show increased interest in financial protection, according to surveys.

The Professional Insurance Agents of Connecticut, New Hampshire, New Jersey and New York State are offering access to the PIA Technology Hotline, a new member-exclusive resource to help agents navigate the myriad technology options available for their businesses.

Vice President Joe Biden faced a standing-room-only audience yesterday at a meeting of the National Association of Insurance Commissioners (NAIC), where he discussed the Administration’s health care proposal and the need to create a level playing field in the insurance industry. Biden was invited to speak at the NAIC Fall meeting in National Harbor, Md., where he told members that the reform health care would not impact health insurers’ competitive set. “I want insurance companies to make money,” he said.

A Blues plan enables members to create PHRs, using Google Health, that automatically populate with claims data, and can link to select EHRs.

Agency chosen from among 2,000 entrants for its online efficacy.

The Hartford and Business Insurance Now teamed to extend their partnership to include the home and auto.

INN recognized 10 of the industry’s most successful female insurance leaders at the second annual Women in Insurance Leadership Forum.

A significant benefit for both sides is the ability to work jointly on product development, distribution channels and customer service.

Feeling pressure to reduce costs, IT managers eye savings in document management.