Customer service

The goal of the health insurer’s marketing plan is to keep members engaged and informed.

The insurer will hire 50 people to operate a new disability management services office in Scottsdale, Ariz.

Mercury Insurance Group, a multi-line insurance organization, and property/casualty core technology solutions provider Guidewire Software, report that Mercury Insurance Group will implement Guidewire’s Insurance Suite as its new policy administration, billing and claims platform for its homeowners business.

Previously only advising the wealthy, the company thinks its investment advisory platform will help to retain customers whose balances have dwindled during the recession.

Integrating BPM to enterprise systems is paying off for insurers that seek reduced response times and improved customer service.

For the fourth year in a row, INN is proud to recognize female leaders paving the way for others in the insurance industry.

Also receiving recognition this year are four leaders who have successfully driven significant project and/or process improvements within their companies.

A survey from Nationwide Insurance shows eight out of 10 Americans favor a ban on texting while driving.

GE Security, Inc., a business of GE Enterprise Solutions, and Liberty Mutual Agency Markets, a business unit of Liberty Mutual Group, announced national availability of Onboard Advisor.

Allstate Insurance Co. sees a trend of more Web-savvy customers who want options when it comes to interacting with service providers. And the insurer plans to give them just that. Next Gen Self-Service, Allstate’s new launch, expands online tools that enable customers and agents to access information and perform claims tasks over the Internet 24 hours a day.

Nearly 60% of North American insurers plan on maintaining a budget at least consistent with 2008 spending, according to Forrester research.

Celent investigates insurers' tactical responses to the recession, finding the streamlining of processes to be their No. 1 focus.

Life and annuity carriers can now join P&C carriers on WikonnecT, CSC’s business-to-business social networking site.

Insurer widens sales of hybrid upgrade auto insurance as part of its Prestige Auto Premier policy.

Farmers Insurance Group and Zurich in North America take to the road to help customers prepare for catastrophes.

Numerous public opinion polls show dissatisfaction with insurers; health carriers hit hard, P&C has room for improvement.

Health insurer UnitedHealthcare has teamed with delivery system Centura Health to launch telemedicine programs in rural areas of Colorado.

Additionally, ScotiaLife Financial will now offer two new life and health products.

Insurers should attempt to increase customer penetration and retention as a means of expanding market share.

A new report suggests that customers who rely on electronic billing and payment services are more loyal, and may be more inclined to purchase additional insurance products.