Customer service

The new system will expose existing legacy assets as Web services, delivering patient liability information immediately to physicians and providers.

When it comes to customer service, technology can amplify a bad customer experience.

Sales methods in today's economy vary, making technology's role to customize its approach more important than ever.

Vendors, government Web sites seek to apprise consumers of options.

The U.S. health care industry will increase spending on information technology by 2.6% to $28.4 billion in 2009, according to the Stamford, Conn.-based research and consulting firm.

Children's Health Insurance Program launched a Spanish Web site to serve Pennsylvania’s growing Latino population and provide resources for parents to learn about the program.

EZissuelife.com quotes multiple products at one time, and doesn’t require a medical exam.

The result of feedback from the working uninsured, Startbridge.com offers benefits and health-related information.

Respondents to AutoInsuranceQuotes.com’s survey say they still value working with a live agent, and e-mail bridges that gap.

Outsourcing professionals’ organization releases lists of leading outsourcing companies and advisors.

The full-service site is designed to help beneficiaries navigate through difficult times.

The bill includes $3 billion in "jump start" funds to the Office of the National Coordinator for Health Information Technology to rapidly disseminate grants and loans to increase I.T. adoption.

Survey of auto repair facilities shows differences in repair quality, speed and customer experience.

Survey results from 3,200 agency staff members show that more than half of agency management systems use real-time tools for inquiries or personal lines endorsements.

Resource Avenue is designed to enable general agencies, brokerage companies or producer or intermediary groups to easily integrate ING sales support resources to their own password-protected Web site or intranet portals.

A new initiative, Project SwipeIT, seeks to standardize machine-readable health insurance identification cards.

Genworth’s Retirement and Protection Annuity Servicing and Annuity Internal Wholesaling teams have earned key recognitions for 2008.

Health insurers are finding ways to create operational and customer value from the technologies used for security and integrity of data.

Carriers seeking to boost profitability and retain customers are segmenting with greater sophistication.

The analyst's annual awards spotlight insurers that make the most effective use of technology.