Customer service

Wakefield, Mass. — Panviva, a provider of Business Process Guidance (BPG) systems for the health insurance industry, announced the opening of a U.S. office in Wakefield, Mass., just outside of Boston. There, the company will offer support for its health insurance customer base.

New York — The environment is an ever growing topic of public discussion and businesses are increasingly influenced by potential threats to climate change. However, the potential and sustainability of Green Insurance products and services has not yet been fully examined or determined.

The free online tool is designed to help homeowners organize and calculate finances before meeting lenders.

EbixExchange and SIGNiX, both Web-based technology providers, have partnered to enable brokerage firms to fully automate processing of annuities.

Known then as the Associated Hospital Service of Philadelphia, the organization opened its doors Nov. 7, 1938, under the leadership of E. A. Van Steenwyk.

As an appointed agency, Solomon can sell Chubb’s Masterpiece line of personal insurance products to its clients.

The total approved payout for 2009 reflects a dividend interest rate of 7.6% on new eligible participating life insurance policies.

Web site provides policyholders with a choice of autobody collision repair shops.

The solution is designed to provide customer quotes in less than five minutes; Farmers agents receive more qualified leads.

These Quality Interactions, a series of online courses, have been approved for AMA PRA Category 1 Credit1, and meet the requirements for cultural competency training set forth by the board of medical examiners in the state of New Jersey.

The California insurer says its free, Web-based service, RMRx, is designed to simplify development and implementation of workplace safety programs.

Electronic health records (EHR) software gets a boost from the Massachusetts Blues, but can they keep the momentum going?

The service will supply summarization and electronic delivery of life insurance policy application medical files and associated documents to support new business process.

Also receiving recognition this year are four leaders who have successfully driven significant project and/or process improvements within their companies.

Nearly nine out of 10 consumers conducting transactions online have experienced problems.

Based on the results of a recent insurer survey, it appears as though a shift is underway toward a more holistic analytics decisioning methodology.

For the third consecutive year, INN recognizes the unique accomplishments of the industry's prominent female leaders.

Whether the customer is an agent/broker or a consumer, Datamonitor suggests insurers develop an online sales strategy to lower customer acquisition costs, as well as gain control of the customer relationship.

The new building features energy-efficient heating, cooling and lighting systems, special plumbing to reduce water use and an irrigation system using reclaimed water.

Key challenges include administrative hurdles and providing clear, easy-to-understand information to employees.