Data and information management

New York - American International Group, Inc. (AIG) today named Anastasia Kelly executive vice president, general counsel, and senior regulatory and compliance officer.

Chicago - Aon Consulting, the human capital consulting organization of Chicago-based Aon Corp., report that Anne Kemp and Kathleen Skapik have joined the electronic discovery business unit. This unit is part of the IT Risk Consulting group, a division of the company's Financial Advisory and Litigation Consulting Services practice.

Hartford, Conn. - Property/casualty carriers in the U.S. can expect another year of overall industry underwriting profit in 2006, matching the results of 2004, according to the latest Conning Research and Consulting Inc. forecast report for the P&C industry, which provides a first look at results through 2008.

Fort Collins, Colo.- Colorado State University’s hurricane forecasters now predict this year's hurricane activity "will be slightly below the long-term," according to a revised forecast issued Friday.

IT INFRASTRUCTURE OUTSOURCING CONTRACTThe Netherlands subsidiary of Blue Bell, Pa.-based Unisys Corp. has expanded its relationship with long-time client REAAL Insurance through a new five-year outsourcing contract with a value estimated at $11.6 million (U.S). By managing the company's IT infrastructure, Unisys will provide support 24 hours a day, seven days a week, to REAAL and its agents. REAAL hopes to achieve significant cost reductions through consolidating infrastructure outsourcing services under one vendor. REAAL will consolidate its hundreds of existing support contracts and suppliers to one central contract with Unisys, and will reduce the number of services suppliers from 20 to one.

If it can do all it's purported to do, business process management (BPM) has a tall order to fill. As a structured approach to employing methods, policies, metrics, management practices and software tools to manage and continuously optimize activities and processes, BPM holds great promise. But whether the insurance industry and vendor community fully grasps its capabilities remains to be seen.Like a supersonic jet liner, BPM, also known as business process optimization, is taking off, and a host of insurance carriers and vendors alike are riding the contrails hoping for a quick lift.

Many publicly traded companies are in their third year of dealing with the Sarbanes-Oxley Act (SOX)--the law that makes corporate executives responsible for the accuracy of their financial statements and for the internal controls that minimize errors and reduce fraud.After going through the rigorous process of documenting and testing those controls, such as the segregation of duties and appropriate access to financial systems, many of these companies-including insurers-spent far more on the effort than they ever imagined.

Overall IT spending among U.S. insurers in 2005 will be $28.8 billion, accounting for a little less than 3% of total net written premiums, and will grow to $42 billion by 2010, according to reports from Boston-based Celent LLC.How are IT departments going to manage that spending? What software will they buy? Which software should they toss or keep? What kind of return are they getting? Insurance executives want to know answers to these questions in their own companies.

The insurance industry is awash these days in acronyms. Adding to the influx of acronyms is the confusion they tend to cause: Many don't describe what they truly represent. The number of definitions for what business process management (BPM), also known as business process optimization (BPO), is-and what it can do-are numerous. Yet, as stated in INN's cover story, its popularity is soaring."Insurance companies are relying on vendors to tell them two things: where to use it, and where not to use it," says Marc Cecere, vice president of the financial services team at Forrester Research Inc., a Cambridge, Mass., research firm.

When Mike Koscielny joined AAA of Michigan four years ago, the Dearborn-based auto club was entering expansion mode. It was acquiring AAA clubs in Illinois, Minnesota, Iowa and Wisconsin-and planned to grow in other nearby states.As a result, senior managers were considering how to accommodate the increase in business, says Koscielny, director of regional underwriting operations. Joking over lunch at Brainstorm's Business Process Management Conference in Chicago in April, he tells Insurance Networking News: "We thought we might have to add on to our building just to house the extra employees we'd need to meet our growth targets."

STUDY SHOWS POOR USABILITY OF WEB HOME PAGESAccording to a recent study by Oak Park, Ill.-based Vox Inc., home page usability of many insurance companies isn't up to snuff. The study analyzed the positioning of key customer and user elements, such as insurance quote and "find an agent" functions. Each company was given a rating based on a set of usability and benchmark criteria. One exception to the overall findings is 21st Century Insurance Co., Woodland Hills, Calif., which recently redesigned its home page. The study, conducted in the first quarter, reviewed content and where it was positioned on the page, comparing 12 insurance providers: State Farm, Allstate, Progressive, Geico, American Family, Liberty, 21st Century, Country Financial, AIG, Nationwide, AAA Chicago and USAA.

WEB-BASED POLICY PROCESSINGAgent X Press, a suite of processing capabilities, is designed to enable small insurers to support their agents and MGAs with Web-based policy processing. The suite from Wyncote, Pa.-based IDP Inc. is available to new and existing clients of IDP's VISION 21 policy management system. Agent X Press' functionality includes online policy inquiry for billing and claims information; and quoting, application submission and issuance. Agents enter a customer's name or unique identification data, such as policy number. They can then obtain the status of a bill or a claim, or obtain an accurate quote, within seconds, according to IDP. Subsequent to providing a quote, Agent X Press will permit the agent to electronically submit the application to further speed the process.

The Data Warehousing Institute based in Seattle came to the conclusion in its August 2005 report, "Strategies and Technologies for Deploying Business Intelligence," that 66% of organizations in different industries are trying to transform business intelligence (BI) from a departmental solution to an enterprise one. Only 17% of organizations have completed the task, while the remaining 17% will continue to deploy BI departmentally. This data shows that BI has a ways to go until it reaches maturity in most organizations.Newport Beach, Calif.-based Pacific Life Insurance Co. seems to have the maturity factor under control. It has implemented an enterprise server equipped with BI features.

Mayfield Village, Ohio - Young independent insurance agents identify technology to help them more easily write business and service customers as the second most important thing – after competitive rates – carriers can offer an independent insurance agency. Drive Insurance Group of Mayfield Village, Ohio-based Progressive Casualty Insurance Co. discovered this while conducting a survey of more than 750 young (40 years of age or younger or those who have been in the industry less than 10 years) independent agents to find out what they think about everything from business growth opportunities and technology to the skills necessary to succeed and the challenges faced by the industry.Drive insurance conducted the survey to coincide with the National Young Agents Leadership Institute, put on by the Independent Insurance Agents & Brokers of America, which gets underway in New Orleans next week.

Palo Alto, Calif. - Nearly two-thirds of security executives believe they have no way to prevent a data breach, according to research by the Ponemon Institute, an Elk Rapids, Mich.-based privacy and information management research firm. What's more, most respondents believe their organizations lack the accountability and resources necessary to enforce data security policy compliance.The survey report – "National Survey on the Detection and Prevention of Data Breaches" – was sponsored by Palo Alto, Calif.-based PortAuthority Technologies Inc. and examines the responses of 853 randomly selected, U.S.-based information security professionals to questions related to data protection and prevention within their organizations.

Charlotte, N.C. - Montgomery Mutual Insurance Co., a Charlotte, N.C.-based member of Liberty Mutual Group, Boston, implemented the Commercial IQ SmartRisk underwriting and pricing system for business owners' policies developed by Liberty Mutual Agency Markets' strategic business unit.After a pilot launch in Maryland yielded a 100% increase in policy issuance, Liberty Mutual made Commercial IQ SmartRisk available to appointed agents for BOP coverage in Delaware, District of Columbia, Georgia, North Carolina and South Carolina, and will be available to Virginia appointed agents this fall.

Washington - Senior technical and management professionals from a number of insurance companies--Prudential, The Hartford, AIG and Blue Cross Blue Shield of Minnesota--are among the presenters at Rules Technology Summit, a new event at the 2006 International Business Rules Forum, November 5-9 in Washington.The Rules Technology Summit is aimed at technical audiences including IT architects and IS professionals whose goals are to take advantage of the business rules approach to build agile applications with the flexibility to accommodate frequently changing business conditions.

Boston - Dozens of new insurance activities, such as 'green' building credits and incentives for investing in renewable energy, are emerging to tackle the causes of climate change and rising weather-related losses in the U.S. and globally, according to a new report issued this week by the Boston-based Ceres investor coalition. But the report also states that more insurance companies need to be offering similar services to minimize losses and make the most of business opportunities related to climate change.

Washington, D.C. - As the country approaches the first anniversary of Hurricane Katrina next week, the American Insurance Association (AIA) and ProtectingAmerica.org were at odds as to how best to proceed with a national catastrophe agenda.

Needham, Mass. - In the wake of 2005--the worst year on record for insured catastrophe damage in the United States with losses estimated at $56.8 billion--the federal government, insurance carriers, and the general public are coming to a point of convergence about the need to rethink catastrophe management beyond the much publicized issues around hurricanes, according to new research from TowerGroup.In a report titled "Property and Casualty Insurance: Convergence in Catastrophe," the research and advisory firm finds that without a concerted effort by all parties to support a holistic solution to catastrophe management, the dire predictions of insolvency in the insurance sector and general economic upheaval across the United States may come to fruition.