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A Watermark Consulting study finds definite positive impact in customer-focused business strategies.
February 25 -
By opening channels for customer interaction, USAA shows that it's keeping customer care front and center.
February 24
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With their successes in the United States, U.S. health insurers should review growth opportunities overseas, specifically Asia and Europe, according to analysts at Conning Research & Consulting.
February 22 -
After getting wind of unauthorized sale of health insurance products to approximately 2,500 Floridians, Florida Insurance Commissioner Kevin McCarty has ordered seven companies and some of those companies’ officers to stop selling health insurance in the state.
February 19 -
Essent Guaranty Inc. marked its arrival Thursday, announcing that Fannie Mae and Freddie Mac have approved it as an official mortgage insurer, making the Radnor, Pa., company one of only eight with such a designation.
February 19 -
Amsterdam-based financial services firm ING is stressing retirement planning in its latest marketing campaign.
February 17 -
Powered by biofuel, the health insurers mobile trucks take marketing information to potential clients across Pennsylvania.
February 16 -
Google Buzz users went nuts when their contacts were assembled without their consent, but other social media users are only too happy to air every piece of dirty laundry in their baskets to anyone who will listen.
February 16
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Forrester report finds insurance providers among top industries in ranking of customer service interactions.
February 16 -
The Toyota recall is the perfect opportunity for carriers to encourage online self-service.
February 11
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A recent report points to insurers need to address policy admin issues in order to reduce costs and remain competitive. But are vendors up to the task?
February 11 -
Experts believe companies should gradually immerse themselves in social networking strategiesnot dash in an all-at-once fashion.
February 10 -
State Department of Insurance says the regulation is designed to provide transparency by requiring agents and brokers to describe to clients their role in a business transaction and how they are compensated.
February 10 -
Ryan Specialty Group will operate in North America and Europe, and joins other niche market start-up, Kansas City-based ThinkRisk.
February 9
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Study finds nearly 20% of life insurance producers willing to switch to another carrier whose culture, style and office support are a better fit.
February 9 -
Insurer qualified its overall growth objective of working with agents who can provide superior levels of customer service.
February 8 -
The acquisition brings Confie Seguros closer to its effort to become the leading national insurance distribution company primarily focused on the needs of Hispanic consumers.
February 8 -
A panel of four C-level insurance executives agree: the economic crisis has changed the competitive landscape. Just what they intend to do about it is another matter.
February 4 -
Esurance is reaping significant rewards by revolutionizing its customers' online claims experiences.
February 1 -
Carriers look to business-specific social networking tools to improve their interactions with producers.
February 1
