Agents

Chris Raimondo, EY Americas consulting insurance leader, shares his insights on the upcoming trend of agent assistant AI technology.

It's essential for insurers to be ready when disasters strike.

The insurance industry is on the precipice of transformation, driven by sophistication in AI, changing market conditions and modern technologies.

Next year is anticipated to be a defining moment for the extensive adoption of automation and AI in the insurance sector.

Some best practices and use cases for insurance agents as they consider adopting artificial intelligence.

Digital technologies are changing the role of insurance agents as they transition from being product-centric to customer-centric.

With the adoption of AI, how will the role and responsibilities of live agents change?

The 2024 U.S. Independent Agent Satisfaction Study from J.D. Power indicates insurers are improving quoting platforms, increasing training and communication to maintain relationships with agents.

Erin Slater, head of financial services strategy with Quad, shares how firms can find the balance between innovation and privacy.

The Big "I" has selected Indiana's Todd Jackson as its chairman for 2024-2025.