Agents

Commercial insurance distribution platform is co-founded by At-Bay veterans.

By executing the time-consuming and often tedious back-office processes that constitute much of agency work, automation can expedite agents’ workflows.

Carriers who succeed will have found ways to harness their customer-interactions and data to optimize product pricing and features to address customer need.

‘Misalignment and poor execution’ at agent carriers prevented proper pandemic adaptation.

The program is built with an SDK from the startup Sensely.

Agents who aim to become a true “digital powerhouse” should focus their attention in two key areas: digital marketing and streamlined self-service.

Platform co-developed by carrier and tech company aims to help rebuild small-business books.

It is the first carrier to partner with BrokerTech Ventures

Insurance policies typically sold through face-to-face channels require intense advice and demand creation. Insurers must take steps now to adapt to the new landscape.

Company is focused on accessibility and efficiency for retail agents and brokers.

The startups selected will gain access to engagement and distribution offerings through BrokerTech Ventures’ nine owners and partners.

Launch of Des Moines-based BrokerTech Ventures shows distributors increasingly interested in digitalization.

New Spectra tool is designed to be used by advisors and applicants together.

With both companies based in Columbus, their proximity has facilitated a close working relationship and spirit of collaboration.

It is possible that carriers and agents could use digital to preserve and expand their customer relationships, doing an end-around on those that would disintermediate them.

Automated messages will help ensure billing compliance and mitigate bad customer experiences.

This is particularly problematic for insurers selling a significant number of policies though independent agents.

Carriers must also digitize processes to meet agent expectations such as ease of doing business and servicing.

While consumers want to perform most administrative tasks online, personal contact is still crucial for explaining the value of the product, Deloitte says.

When advancing digital capabilities in a tactical fashion, flexibility must be a core project goal.