Agents

It is possible that carriers and agents could use digital to preserve and expand their customer relationships, doing an end-around on those that would disintermediate them.

Automated messages will help ensure billing compliance and mitigate bad customer experiences.

This is particularly problematic for insurers selling a significant number of policies though independent agents.

Carriers must also digitize processes to meet agent expectations such as ease of doing business and servicing.

While consumers want to perform most administrative tasks online, personal contact is still crucial for explaining the value of the product, Deloitte says.

When advancing digital capabilities in a tactical fashion, flexibility must be a core project goal.

Almost half of companies surveyed by SMA assume that tech giants like Amazon will play a significant role in selling auto and homeowners insurance.

Priorities are notably centered around the insurance agent for growth as well as investments in AI and data analytics.

The life insurer convened a panel of diverse experts to improve workflow for financial advisors leveraging mobile technology.

Carriers are going digital to cut operating costs and break into the younger consumer market, according to a new report from Celent.