Claims

Forrester report finds insurance providers among top industries in ranking of customer service interactions.

Celent recognizes carrier’s use of analytics technology to identify cases of fraud that may be abnormal, or too hard to spot with the human eye.

Insurers don’t buy tech for policyholders to tell them how pretty their bill is but, instead, as part of a bigger strategy to do something for the business.

The Toyota recall is the perfect opportunity for carriers to encourage online self-service.

Speed is an important part of the equation that yields customer satisfaction and begets retention, but not at the cost of relationship building.

With Toyota owners being assured yesterday by PCI that their claims will be covered, auto insurers deliberate taking action against the vehicle manufacturer to recoup costs.

The insurer says many features of the iPhone app and mobile site are useful regardless of whether a person is insured by Progressive.

USAA tops list of insurers garnering high marks for being perceived as doing what’s best for their customers, not just their bottom line.

Both federal and state governments are looking to crack down on unsafe practices.

A panel of four C-level insurance executives agree: the economic crisis has changed the competitive landscape. Just what they intend to do about it is another matter.

Insurers have options when it comes to maximizing the important investment of maintaining a core processing system.

Esurance is reaping significant rewards by revolutionizing its customers' online claims experiences.

Mitchell analysis reveals correlation between declining total loss claims and ongoing economic downturn.

2009 was a record year for The National Insurance Crime Bureau, which received more than double the fraud tips than in 2008.

Six product lines have been made available on the platform, designed for high-volume transactions.

Helping to enhance enterprise agility, mashups can be an important tool for insurers.

The analyst firm recognized 28 insurers in eight different categories, and named Missouri Employers Mutual its Model Insurer of the Year.

The Claims Performance Monitoring feature delivers real-time, actionable information to claims personnel in a consistent and easy-to-use manner.

Survey results from Celent point to 2010 as the year of data mining, claims, and infrastructure.

Regulators say it’s time to offer input into policy reforms that will buck the growing trends in health insurance fraud.