Claims

As the two companies consolidate IT, their valuable and voluminous data will revolutionize their risk assessments and customer interactions, industry experts say.

After the busiest quarter for insurance dealmaking in at least 12 years, the magnitude of this latest takeover is going to drive even more “M&A fever” across the industry, according to analysts.

Paul Holden joins the third-party administrator after several stints at claims technology companies.

With the Supreme Court affirming that the Affordable Care Act’s current structure won’t change, health insurance IT pros can focus on other pressing areas.

Each hurricane season puts CAT models to the test, with potentially billions of dollars riding on the accuracy of these models. The key to developing effective CAT modeled loss estimates is accurate, high-quality data.

The FAA approval paves the way for consortium members, including Allstate, to use drones to collect and process images for research, which can facilitate the assessment of exterior property damage.

Insurance Networking News identifies some of the specific unmanned aerial vehicles that the large insurers are evaluating for underwriting and claims applications.

The insurer is using advanced cameras and analytics software to quickly map and settle hail claims when policyholders drive in.

A rollout of the Accenture software in commercial lines completes a full consolidation of claims systems across business lines.

The New Zealand insurer implemented PolicyCenter and BillingCenter in 2013.

Millennials now represent the largest percentage of the U.S. workforce and have new set of expectations regaring giving and receiving services.

Mike Clancy will lead technology efforts around claims processing and customer experience for the company.

IoT-platform and data-analytics vendors will collaborate on home, auto and health applications.

The claims process is where we deliver on the promise of being there for customers when they need us most. Here's how use technology to make it easy for customers to get their benefits as quickly as possible.

American Family Insurance has several initiatives around big data, including programs for more intensive testing and efforts to leverage unstructured data from claims notes, says Justin Cruz, strategic data and analytics VP.

The Nationwide Center for Advanced Customer Insights (NCACI), at Ohio State University gives students in advanced degree programs the ability to work with real-world data.

Among its many data-oriented initiatives, CNA is applying big data technology to workers compensation claims and adjusters' notes.

Read how and why insurers are taking the lead in mastering big data and analytics with INN's roster of 10 leading carriers across lines of business.

The life insurer is taking the lead on leveraging wearables to improve the onboarding experience. "The ability of this data, and predictive modeling, to offer the client a more streamlined and more personalized underwriting process, is crucial," says Brooks Tingle, SVP of insurance marketing and strategy.

Progressive's big data leader Pawan Divakarla says data is integral to the insurer's mission: "Big data, small, it doesn't really matter: We want it to be in our fabric."