Claims

Survey of P&C and life group insurers finds most have multiple legacy systems and low levels of satisfaction.

XL and AIG have been competing for talent as they seek to win business among multinational commercial clients.

USAA Shines Among Top 25 Insurers for Auto Claims Satisfaction

Chevy Camaros are by far the most popular model among sports car thieves, and the Los Angeles area has seen more sports vehicle thefts in the last four years than any other.

Visual analytics are a priority for The New Hampshire Institute of Health Policy and Practice, as disparate sets of data across multiple payers threaten to stymie HIX operations.

Enservio releases new Web-based QuickStart, a self-service Web portal that consumers, carriers and adjusters can use to manage and provision payments.

As the anniversary of Sandy approaches, American Modern reflects on how the storm affected the way it operates, including communicating more frequently with customers via smartphones.

London Market Messaging designed to address market requirements and a variety of messaging needs for international insurers.

Xuber's platform will be used for the processing and management of claims and analytical services.

Personal Property Questionable Claims Jump 19%

Ernst & Young survey finds insurers hindered by technology and culture; 70 percent spend less than 10 percent of business and development budgets on digital.

The new platform-as-a-service expands the product’s reach into specialty commercial lines, company said; availability in overseas markets expected within the next year.

Document and workflow management, as well as analytics and integration capabilities, are increasingly important in new, Web-based claims systems, according to a recent Novarica report.

Biggest benefits from technologies include the use of automation and operational metrics, according to a new survey of chief claims officers by Towers Watson.

Veterinary Pet Insurance has released its 11 contenders for the most unusual claim of the year award.

U.K. P&C insurer seeks to achieve better visibility into claims operations and improve analytics and reporting capabilities.

The insurer said it is looking to improve in many areas, including claims processes, customer experience and compliance.

The total number of WC claims has been decreasing, but the percentage deemed “questionable” has been rising, and California generates the most, according to analysis from the National Insurance Crime Bureau.

Allstate Corp. has launched QuickFoto Claim, a free mobile application designed to enable customers to settle auto claims based on the submission of smartphone photographs. QuickFoto Claim is available now in 10 South and Southwestern states, and the company said it will be available in the majority of states by year end.

P&C carrier implements policy admin software across several more lines in an attempt to improve risk selection and enable real-time pricing.