Payments

New research finds that it's become harder than ever to acquire new customers — and equally challenging to engage newly acquired ones.

The pandemic has had a tremendous impact on the global and US economies, household incomes, and consumer spending. The world's most valuable financial services firm is ready to share insight around the global and US effects of COVID-19.

Our third monthly survey found almost six out of 10 employers report that their plans for the return to work are stymied by uncertainty — specifically, a lack of clarity on the right timing, and persistent questions about how to provide a safe environment for their employees.

Many insurers report no changes to their plans, with some reshaping and a few accelerating, but very few pausing or retrenching.

Research from Digital Insurance's parent Arizent finds the pandemic has highlighted the importance of having a strong digital presence across all sectors, including insurance.

Business payments gateway Cashfree has established new features for its insurance, web aggregator and broker clients in India to streamline policy premium collection, claim settlement and payouts to agents and hospitals.

Consideration of whether each job can be done remotely is part of Payrailz's holistic approach to developing its workforce. Currently, about two-thirds of the staff works remotely.

Companies that scored highest in this year’s Best Fintechs to Work For (a ranking compiled by our parent company, Arizent) go beyond the basics of strong pay packages, generous benefits and effective leadership to take a more holistic interest in their employees’ lives, according to the data.

Blue Cross and Blue Shield of North Carolina is adding the mental health technology services of Quartet Health to its value-based care arsenal.

Humana is entering a partnership with platform and health data solutions provider Validic that will boost connectivity between members’ tech devices and the health plan.