Policy adminstration

Washington, D.C. - Health insurance plans' cutting-edge information technology (IT) strategies are adding value to health care for employers, health care practitioners and most importantly, consumers, industry leaders said today on Capitol Hill.Participants in the briefing stressed that health insurance plans are using IT not only to process claims more efficiently, but also to promote evidence-based care, add value to health care services and empower consumers through access to better information and decision tools.

Chicago - The company stockholoders of CCC Information Services Group Inc., a supplier of software, communications systems, Internet and wireless-enabled technology solutions to the automotive claims and collision repair industries, voted to adopt a merger agreement with entities affiliated with Investcorp, a global investment group.

San Jose, Calif. - Business Objects S.A., a provider of business intelligence (BI) solutions, has entered into a definitive agreement to acquire privately held Firstlogic Inc., a La Crosse, Wis.-based global provider of enterprise data quality solutions and services.

Kansas City, Mo. - Vision may be the most important element required to underwrite liability risk, says Ajay Gupta, marketing leader of GE Insurance Solutions, a provider of reinsurance and commercial insurance and risk management services. Gupta says insurers tend to look backward at historical loss experience but not forward to factors that may impact future losses.Gupta's article, "Crisis or Opportunity: The Liability Dilemma", appears on GE Insurance Solutions' Web site at: www.geinsurancesolutions.com/erccorporate/theinstitute/pc/0601_cris.htm.

Yonkers N.Y., - An investigation in the March 2006 issue of Consumer Reports magazine contends that a national system of Electronic Health Records (EHRs) being developed by the federal government, states, HMOs, and PPOs to link the medical records of every American has potential for abuse. Consumer Reports claims that while such electronic medical records systems could save lives and billions of dollars in health-care spending, it may also jeopardize the security of personal health care information.The advantages of EHRs are many, according to Consumer Reports, include: more precise patient care from doctors, greater participation by patients, and an early-warning system for medical disasters such as the appearance of avian flu are among the hoped-for achievements for an electronic medical records network.

Needham, Mass. - In the next five years, analysts predict more than 77 million individuals in the U.S. will be of traditional retirement age, and this segment of the population is predicted to be the dominant demographic for a period of 20 years or more. TowerGroup, a Needham, Mass., research firm, expects that this explosion in the retired market will ultimately redefine the U.S. financial services industry, accelerating industry consolidation across banking, securities and investments, and insurance.

Chicago - It was a year with more storms in the Atlantic than any other on record, and it was also the costliest hurricane season ever. Impact Forecasting, a wholly owned subsidiary of Aon Corp., studies some of the possible reasons for the activity, including shifts in the frequency of storms and the impact of El Nino, behind a year that produced more Category 5 hurricanes in the Atlantic Basin than any other.The report, "Atlantic Ocean Basin Hurricane Frequency Shift," is available at http://www.aon.com/.

Orlando, Fla. - Greenguard Environmental Institute (GEI) has released a mold risk reduction program that certifies the design, construction and ongoing operations of newly constructed multifamily and commercial properties. Greenguard Mold Protection Program is designed to ensure that buildings use industries' best practices for safeguarding against the damage and resulting losses caused by mold.The program fills a void for lenders, insurers and building owners that has grown increasingly serious over the last several years. As large court judgments for mold continue to cloud the construction and financing of new buildings, more are turning to mold prevention measures as a way to manage their financial risk.

New York - While to date there exists no standard economic capital methodology in the U.S., it is becoming increasingly clear that the insurance industry needs to move in this direction. This is the conclusion of the 2006 Industry Outlook report issued by the Insurance and Actuarial Advisory Services (IAAS) practice of Ernst & Young LLP, New York. The report, released this week, addresses key life and property/casualty sector issues, including economic capital, catastrophe modeling and risk recalibration, and mergers and acquisition (M&A) activity.

Waterloo, Ont. - Intelligent Mechatronic Systems Inc. (IMS), a of provider of usage-based insurance (UBI) technologies, is launching a year-long iPAID pilot program in North America and the United Kingdom.The pilot will allow the media, advocacy groups and government policy makers to evaluate the effectiveness of UBI programs in improving driver safety, potential insurance savings, and its ability to alleviate traffic congestion and decrease the levels of vehicle-emitted pollutants.

Dublin, Ireland - Insurers will benefit from a trend in wide-spread adoption of electronic capture of patient data, according to Research and Markets, Dublin, Ireland. In a newly released report, Research and Markets says many businesses already routinely capture documents and data for both regulatory and business intelligence purposes. But health care in the clinical setting has resisted this industry-transforming technology for nearly 20 years, citing the lack of user-friendly interfaces for busy health care providers, lack of workflow understanding on the part of vendors, the expense and complexity of implementation and maintenance solutions, and, simply, the lack of a transparent return on investment for providers. Research and Markets addresses this in "How Electronic Data Capture Will Change Healthcare and Pharmaceutical Marketing," an addition to its offerings of market research reports and industry newsletters.

New York - The United Nations Development Programme (UNDP), the United Nations Population Fund (UNFPA), and the United Nations Office for the Coordination of Humanitarian Affairs (OCHA) signed an agreement with Firstlogic Inc., an information technology software provider that will supply data quality software on a pro-bono basis.This data quality software, known as IQ8 and IQ Insight, will be used for data analysis on forensic and financial records of United Nations programs in tsunami-affected areas. The software will improve the quality of data analysis.

Atlanta - Consumers can now apply online for health insurance through Kaiser Permanente of Georgia's Personal Advantage online consumer portal, which is powered by the Southborough, Mass. -based ikaSystems' enterprise-wide technology platform. Kaiser Permanente's Personal Advantage product has several plan offerings targeting the individual market."Since implementing the portal just over a month ago, we've received 1,116 Personal Advantage applications," says Nancy Melton, Kaiser Permanente's Personal Advantage product manager. "This represents a significant increase over any previous month in the past year."

Much is written about the wonders of technology. Often overlooked, is how companies become the best at attracting and keeping the people who make technology work for them-their IT employees. Many companies readily spout the corporate dictum about how people are their most important asset; far fewer actually "walk the talk."Now, with IT hiring on the rise again-especially in the financial services sector where it's projected to increase 28% in the first quarter of this year-industry observers are warning: It may be time to pay closer attention to the human factor in IT.

Depending on whom you listen to, offshore outsourcing is the best - or the worst option available to insurance companies.The downbeat discussion typically follows the "hidden costs have pushed the business cycle full circle" path, while proponents focus on the logistical effort and patience required for an improved-if not elusive-bottom line.

One of the most frustrating aspects of life for American consumers in the 21st Century is trying to complete a transaction or obtain information from a company over the telephone.Whether it's ordering a new pair of shoes, checking the status of a utility bill, or seeking help with a computer problem, the experience can be both exasperating and mind numbing.

TRANSAMERICA RECEIVES SIX 'BEST IN CLASS' RANKINGSAs a testament to its relationship with its clients, Los Angeles-based Transamerica Retirement Services received six "Best in Class" ratings from the Chatham Partners' 2005 Client Satisfaction Analysis. Transamerica received "Best in Class" ratings: timeliness of contributions, distributions and loans, accuracy of contributions, overall satisfaction with processing of employee transactions, accuracy of participant statements, clarity of participant statements, and courtesy and professionalism of personnel.

Several years ago, a rising deluge of spam, much of it offensive to the firm's largely female workforce, prompted Tollman & Wiker InWest (TWIW) Insurance Services, LLC, to seek better ways of protecting its incoming e-mail."We felt as employers we should protect our staff from this stuff," recalls Kevin Dickmann, who, as technology manager, ran IT single-handedly for the 85-person insurance agency based in Ventura, Calif. "Every morning, our employees were finding 30 to 40 messages they had to review and delete." What's more, e-mail's importance to daily operations was growing by leaps and bounds, so keeping it safe and sound was critical.

In early 2005, after being pounded by hurricanes Charley, Frances, Ivan and Jean, Glen Distefano pondered the technology model for the soon to be established St. Petersburg, Fla., insurance company.SUNZ Insurance Co. set up shop this year to provide workers compensation and related liability coverage through a direct sales force to a select clientele-a controlled group of Florida-based professional employer organizations (PEOs), staffing companies and other preferred large risks. After agreeing to take the helm as chief information officer at the company, Distefano thought about the 8,000 businesses and 100,000 jobs lost from 1992's Hurricane Andrew.

Insurance firms that lack a cohesive vision and strategy across their entire enterprise are failing to take advantage of the bounty of newfound technological options available to them and are limiting their capacity for differentiation and growth.This message, highlighted in the report "Business Architecture: Aligning Process, Content and Data to Enhance Profitability" by TowerGroup, a Needham, Mass.-based research and consulting firm, serves as a clarion call for insurers to embrace enterprisewide initiatives now or else cede an important competitive advantage.