Practice and client management

Many insurers are focused on ransomware risk protection even though other new vulnerabilities are emerging from remote work. Recent statistics point to a troubling increase in ransomware and phishing, web application attacks and other emerging cybercrime tactics.

Carriers, pressed by lower expense insurtech models that emphasize direct-to-consumer engagement and new, rich data sources, are beginning to encounter a bifurcation of risk and client characteristics.

The decline is likely because of a lack of proactive support and personalized attention, according to a J.D. Power study.

User-friendliness and a seamless experience will go a long way toward the perception that the insurer is providing value.

Protective Life discovered a tremendous amount about the way we approach customers and how we can successfully leverage technology platforms.

Similar approaches to technology will help the companies offer a unified customer experience, according to executives for each.

We really don’t have to look far beyond the other heavyweights of national marketing.

Market research firm finds volatility in satisfaction with carriers' capabilities.

Chief service officer Jamie Lee says insurance needs diverse views to create the best overall customer experience.

After years of lagging other industries, financial services marketers are finally ramping up their digital investments. But this new spending must be aligned with smart strategies and urgency.

Chubb has kicked off a new brand to offer coverage to digital natives at opportune times.

More data feeding algorithms allows AI 'agents' to do more than ever.

By tackling specific problems, carriers were able to keep the lights on during the pandemic.

During a time when consumers are driving less and auto insurers are offering credits, refunds and more, auto companies must be able to go beyond flat demographics.

The benefit goes beyond compliance: It allows an organization to demonstrate that they are prioritizing the consumer's privacy expectations.

Also: Amica, AXA, Pacific Life insurtech partnerships, more.

Advisors may sometimes overlook clients with special needs, despite the size of the community and available tools like ABLE Accounts.

The company is accelerating what it's been doing over the past four years to meet rapidly changing customer needs, says Ken Solon

Just like the industries that they cover, the lack of Black representation among news outlets acts as a barrier against understanding and eliminating systemic racism.