Practice and client management

By patiently learning the ins and outs of the customer, companies are able to know their clients’ demands, adapt to those changes personalizing those interactions, says Terrance Williams.

Lloyd’s executives are under pressure to modernize its antiquated business practices after its first loss in six years.

Michael Costonis jumps from consulting to carrier side with responsibility for digital efforts.

Savvy IT execs earn their reputation by talking more about business value and business change than servers and infrastructure.

West Bend, Merchants Insurance and Hiscox will implement the company's digital conversation platform.

Initiatives such as telematics, AI-driven fraud detection, mobile estimates, and RPA require a cohesive enterprise.

The group now has 30 insurance carrier members working on distributed-ledger tech solutions for the industry.

Traditional carriers can benefit from Amazon's entry in helping them compete with digitally native startups.

Agreement covers claims and customer-interaction technologies developed by the pay-per-mile insurer.

As insurance professionals, it’s our duty to think like we own the company, and explore and validate every potentially innovative idea

Digitalization, specialization and a better user experience are on the agenda for this recently appointed tech leader.

Companies reviving the model say that new technology and better customer service will help avoid the mistakes of the past.

The ONE Coach platform will use sensor data to identify opportunities for risk-management products tailored to the customer.

The distributed-ledger technology promises to streamline processes like claim management, pricing transparency and actuarial management.

To thrive, insurers need systems that embrace change and transform it to business value or face potentially dire consequences.

Carriers are tapping into a wide range of new leadership in order to accelerate transformation efforts.

A J.D. Power and Centric Digital study offers examples of top performers' best practices, like chatbots and personalization.

Video-comparison algorithms and visuals can be adapted to make insurance more alluring and easy to sell.

Leaving customers feeling satisfied requires an ecosystem of processes around digital, Forrester finds.

The homeowners' insurance company has tapped insurtech Clearsurance to facilitate reviews and get insight into trends.