Practice management

While innovation within insurance companies may be stifled due to the tricky regulatory environment, auto insurers are quietly making waves.

Social networking sites such as Facebook are already key for many insurers attempting to increase brand awareness and engage in a dialogue with consumers.

Insurance.com reports an increase to $1,884, while CarInsurance.com reports an increase to $1,884.

Carriers willing to consider replacing legacy systems with cloud computing initiatives can reap many benefits.

Eight million Americans now opt for self-directed health plans, according to new survey.

Arch Re is employing a Web-based system to ease the manual burden of the insurers with which it works.

Insurers are finding enterprise mashups add a new dimension to the productivity promise of composite applications.

The company's Maxim Lifetime Asset Allocation Series offers three "glide paths," or ways in which their allocations change over time.

Given the prevailing economic concerns, insurers and brokers may be wise to look to financial planners as part of their customer service strategy.

What is the role of social media for UK insurers?

A recently released study shows that fewer customers are shopping for another auto insurance provider, but insurers step up their satisfaction efforts.

The relationship between Humana and CUNA Mutual Group enables Humana’s Medicare products to be offered by CUNA Mutual’s call center.

The independent, wholesale broker of commercial property insurance moves to Iselin, N.J., to accommodate its growing business.

The key will be if the Office of National Insurance can deliver on its promise of greater uniformity of regulation among the states.

Carriers and agents are taking advantage of technology offerings to improve their communication.

The recent economic hardships have compelled motorists across the pond to take their time when shopping online for auto insurance.

ContactCenterWorld.com names MassMutual to the 2009 Top Performers in the Contact Center Industry.

Highmark’s PALS was recognized for its efforts in connecting senior citizens with other seniors in their community to enhance their physical and mental health, and reduce isolation by providing outlets to make new friends.

The iPhone app gives customers banking and investment access, including the ability to trade stocks, as well as car insurance functions such as filing insurance claims.

While new channels and options continue to arise, there has been no significant culling of existing channels, which could pose a problem, according to the firm.