Practice management

The insurance industry is on the precipice of transformation, driven by sophistication in AI, changing market conditions and modern technologies.

Life insurers and distributors urgently need to shatter their reliance on outdated processes to fix the customer satisfaction problem.

Companies should adopt a privacy-first approach to biometric authentication.

With advancements in technology, changing consumer expectations and a growing focus on sustainability, insurers must adapt.

Recap the breach impacting more than 800,000 Liberty Bankers Insurance Group policyholders, spiking collision claims for battery electric vehicles and more.

Fear and a lack of information can be key contributors to a keeping policyholders underinsured.

Responsible AI governance should be a foundational construct of any insurance carrier'sAI strategy and needs to be considered at each and every stage of the Gen AI journey.

Paper checks can delay the claims payment process for policyholders, but many companies are still hesitant to move to a digital payment system.

How can we make document validation immediate to reduce customer dropoff? Enter AI.

Progressive launches Accident Response, Crum & Forster introduce new insurance for CISOs and Tokio Marine Group partners with Resilient Cities Network, plus more insurtech news.