The property-and-casualty insurance industry is undergoing a major digital transformation with the rise of generative artificial intelligence, writes Abhishek Peter, manager of digital marketing at FECUND Software Services.

The rise in infostealer malware and increasingly sophisticated phishing campaigns is compounding the problem for insurers.

Insurance has been an underperforming industry that resists tech disruption, according to a McKinsey report. However, insurers are finding the technology enables them to cover more risks, and do so more quickly and readily.

Insurance companies are sharing their AI success stories with a focus on specific niches: controlling churn, fielding customer calls, slashing underwriting time and more. But even the biggest proponents of AI know it has limits.

Connected systems can help consumers understand each stage of the life insurance journey and ensure a more seamless, less fragmented consumer experience.

With rising climate peril severity and frequency, insurance risk data providers point to the technology's improved capability for processing visual information.

Nirmitee Shah, general manager of financial and professional services at Scale AI, describes the industry's slow and careful progress with the technology.

Virtual and mixed reality still have value for internal use and customer experience, even if other industries are moving on, writes Mark Klein, Chief Digital Officer at ERGO Group AG.

Legacy infrastructure, data challenges, workflow integration issues, regulatory concerns and skill shortages remain key obstacles in 2026

The carrier has achieved 90% time savings by deploying a single AI tool.

The insurance company's AI investments show early success, but underwriters own the final decision, CEO Christopher Swift said on an earnings call.

The carriers that are getting it right aren't using AI to replace adjusters.

As the insurance industry races to make the best use of AI, some areas of caution are emerging.

Only 23% of insurers report AI being fully integrated into systems, according to the 2026 State of P&C Insurance Technology report from Federato.

As more policyholders shop around, insurers are applying AI in many ways to entice them to stay, executives from LexisNexis, Gallagher and Chubb say.

A successful insurtech venture requires a strong combination of innovation, insurance expertise, regulatory understanding and scalable technology, writes Abhishek Peter, manager of digital marketing at FECUND Software Services.

Insurance companies are unknowingly turning away customers when technology fails both the applicant and the human handling customer service, writes Michael Podgortsev, director of data and AI strategy, speaks from personal experience: A hum