Retailers and hotels ended in the top spots of Forrester’s Customer Experience Index for all categories, while medical insurers and TV service providers ended up at the bottom.

AEGON also has withdrawn its application to the Office of Thrift Supervision to gain a thrift charter, a prerequisite for participation in TARP.

New York — Massachusetts Financial Services Co. (MFS) says that, so far this year, gross sales in its bank trust channel have increased 30% from a year earlier. A company executive says he thinks the Boston investment management company will be able to match that performance in the channel next year, even while it struggles with overall losses.

The carrier hopes to achieve speed-to-market gains by being able to implement rule changes that govern certain underwriting processes in days or real time.

The goal of the partnerships is to enhance its business intelligence and integration solutions and increase its breadth of expertise and specialized knowledge, says the company.

The vendor undertook the SAS 70 as a commitment to insurers and in-house corporate legal departments, which expect operational and data safeguards to extend beyond the confines of the data center.

Implementation will start with workers’ comp lines, followed by commercial property lines.

As documented in a recent report, more than half of states score seven or lower out of 10 on key indicators that assess health emergency preparedness.

The open meeting will enable comment on proposed plan to regulate annuities as securities.

Senate Finance Committee releases draft of proposed changes to the tax code.

According to an Exigen Insurance Solutions survey, insurers cite systems technology as the biggest barrier to implementing pay-as-you-drive insurance.

The Depository Trust & Clearing Corp. (DTCC) is allowing investment managers who oversee separately managed account (SMA) programs to access its Fund-Serv mutual fund processing platform.

How can an insurer keep up when it’s creating 989 new bureau-based administrative forms, yet retiring only 249 forms annually?

The company will pay a $25 million fine to atone for improper accounting practices at former reinsurance unit.

AssureNET GL 4.1 is designed to provide increased management oversight and reduced costs through higher levels of automation.

A new study finds that financial difficulties are causing customers to economize on policies.

As its stock price tumbles, the Bermuda-based reinsurer acknowledges investment losses and “efforts to maximize shareholder value.”

Figure less than the 2008 season, but higher than previously predicted.

Study reveals that adult Americans of all ages are showing greater awareness of and interest in online accessibility to their medical information.

Insurer says key programs such as its “green” data center help reduce its environmental footprint.