Agents can't be in constant contact with every client. AI can help them flag important coverage gaps, writes Jackson Fregeau, the CEO and co-founder of Quandri.

Half of consumers plan to use AI but also want an advisor who can relate to their life experience to review information at some point in the purchasing process, according to the Capgemini Research Institute and LIMRA.

With AI creating hidden risks that insurers must account for, some insurers leave these up to existing policies, others explicitly affirm they will cover AI risks, and a third set is excluding them.

Technology will enhance agents' abilities to serve clients, according to insurance risk expert Robert Hartwig of the University of South Carolina.

The build-versus-buy conversation is shifting hard toward build, and insurtechs must adapt to this change, according to Eoghan Scully, applied AI architect at Anthropic.

Clear policies, training, supervision and reporting routes are essential as smart glasses become more common.

State insurance commissioners developing AI systems evaluation tool expect disclosures about claims operations, oversight and more, according to representatives of an industry group who attended a NAIC conference.

Technology, underwriting and claims remain the top needed roles for the insurance industry, according to the Jacobson Group and Aon's Semi-Annual U.S. Insurance Labor Market Study.

With more insureds going to AI to do research, the workers' comp company chose to intercept them with a ChatGPT app.

Insurers serving the growing microbusiness market must understand how digital risks to this segment are evolving and adapt accordingly.

Catastrophe readiness is not only about processing capacity. It is about coordination capacity, writes Erika Echaniz, product manager at Foxit.

Insurance employees are less willing to trust AI decisions they cannot understand, according to a new SAS study.

Cyber policies must keep pace with a surge in incidents fueled by AI, as well a growing trend toward account takeovers.

The life insurer credits its leap to the top of LIMRA's rankings after a years-long push toward using AI to accelerate decisions and lower costs.

Even when AI is accurate enough to act on its own, customers and regulators will challenge the results. Insurers must be able to defend these decisions.

Insurtech executives share the biggest mistakes they see other insurtechs making.

Incorporating climate risks into modeling and pricing can help insurers better anticipate and manage their potential health and financial impacts.