Carriers are looking to see a return from tech investments quicker with external players eyeing the market, says Capgemini.

Do insurers own the required skills internally, or do they need to find them outside of their firms?

Bradley Bodell has also worked at MetLife in various technology roles.

Infosys partnership will help the life insurer realize customer service and data mastery goals, says CEO Brooks Tingle.

Many new insurers focused on commercial lines see value in the core systems that incumbent insurers already use.

A concurrent percentage have in place a management initiative or transformation program to make their business more digital.

Carrier staff assigned to transformation efforts need to find strong champions and set clear expectations, says MetLife CIO.

Technology platform uses third-party data to reduce the amount of input required of agents.

Miguel Edwards is responsible for digital customer experience improvement in his new position.

Carriers must compete on insights from consumer information, not just the convenience of digital-app services.

Despite automated tools, the skills gap has increased, leaving organizations vulnerable, says Ponemon Institute expert.

Carriers must create a roadmap for the transition from text to voice while building, deploying, and continuously improving its own voices.

While information on customers is readily available, danger scenarios are also changing rapidly, says insurer's personal insurance leader.

The company has signed on with three companies in 2018, seeking early traction and a strong team., says business development VP.

Effective leaders establish and communicate a short list of priorities linked to business objectives so that everyone can align and contribute.

After thousands of unmanned-aerial-vehicle flights, the carrier sees even more use cases for the technology, says chief claims officer Ken Rosen.

Forrester Research has identified three EA trends that can help CIOs and IT organizations improve their transformational efforts.

In a final look at the startup cohort, improving employee performance, managing chronic pain and detecting insurance fraud take center stage.

With disruptive startups in our industry trying to break the status quo, there are key differences to keep in mind.

A rapidly changing world will have new risks that are managed in new ways, a fact informing insurance digital strategy.