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One in four households is expected to have a voice assistant item by the end of the year, giving carriers an opportunity to leverage the new channel for service.
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Toronto-based insurer is the latest carrier to adopt voice-assistant technology as an additional communication tool for policyholders.
November 17 -
Some tasks require so much human judgment, intuition and empathy that it will be a very long time, if ever, before AI assumes control.
November 10ReSource Pro -
The move follows earlier investments by the carrier in its website, customer portals and core systems.
October 19 -
Insurer hints its future capabilities on the smart device will include bill pay and assets for the newly released Echo Show.
August 23 -
The new offering supports the insurer's end-goal of bundling all its tech products into a broadly integrated service.
July 20 -
The chip, known internally as the Apple Neural Engine, would improve the way its devices handle facial and speech recognition tasks.
May 31 -
About 7,000 I/O conference attendees received a free Google Home speaker in hopes developers will build and test new "actions" for the device.
May 23 -
Accenture study finds robots, not humans are the future of customer service.
April 20 -
Insurers work with the e-commerce giant and other voice-assistant providers to open new customer channels.
April 3