Websites

Update adds features for searching multiple insurers and their commercial coverage offerings.

Customer satisfaction in insurer's digital offerings declined this year, according to the J.D. Power 2022 U.S. Insurance Digital Experience Study.

Keynova Group, a financial services intelligence firm specializing in benchmark insights, released its Q4 2021 semi-annual Insurance Scorecard, which ranks and compares the websites of the 12 largest U.S. auto and property insurance carriers.

Keynova Group released its Q3 2021 Mobile Insurance Scorecard, which evaluates the mobile websites and mobile apps from the 12 largest U.S. property and casualty firms. Geico placed first overall and leads scoring in mobile web and app.

Common problems include slow performance, difficulty troubleshooting issues and application downtime, according to a survey of IT execs.

The new platform, FIeld Insights, is available to policyholders on mobile app and web portal.

Consumers still look to humans to help them make final determinations in the insurance buying process, says researcher.