Additional processing centers to open in Hong Kong, Malaysia as part of global expansion initiative.

A new study shows, surprisingly, that outsourcing internal help desk functions is declining, despite the cost savings.

Reverse the hiring process with capacity management, a focus on internal productivity and a reduced emphasis on arbitrary goals.

Meet the notable achievers and honorees recognized at this year's Women in Insurance Leadership Awards, and see the results of INN's own survey of professional women.

2011 IT Outsourcing Spend Flattens

Study shows IT executives are maintaining the status quo, awaiting evidence that the tenuous economic recovery will progress before engaging in more strategic outsourcing initiatives.

Decade-old BPO relationship to continue through 2014.

Life insurer aims to remodel data center infrastructure using the tools of the publicly traded Australian vendor.

There are seven sets of open-source applications that run everything from front offices to CRM.

Insurers addressing fraud, compliance and SaaS integration, notes solution provider.

everest group, insurance technology, business process outsourcing, bpo, Novarica, property & casualty,

Solutions expected to offer flexibility, functionality and ease of configuration to meet needs of title insurance business.

Effective immediately, software and outsourcing firm to manage insurers’ subsidence claims through 2014.

Levin to lead development of Aon's strategic global growth initiatives.

A forecast increase in overall IT spending and in cloud computing funding will have to wait for insurer fears to subside.

All Risks to provide retail insurance agents, brokers with additional capacity in Florida.

Richard G. Turner to oversee managing general agency, program administration, BPO.

Outsourcing may be down a bit, but there's a compelling value proposition in the idea of looking to cloud providers to acquire bite-size chunks of services when needed, paying only for what is used, when it is used.

Other factors, including a bottoming-out of the recession, likely have also played a role.

Outsourcing Market Data: Financial Services Not Biting