These companies are leveraging AI, machine learning and cloud technology.

Insurers considering using Gen AI for claims, underwriting and other operational functions will need to watch out for "hallucinations," the phenomenon of Gen AI language models producing inaccurate or nonsense results.

Tim Francis, enterprise cyber lead at Travelers, spoke with Digital Insurance about cybersecurity and steps businesses can take to reduce potential exposures.

Every journey should begin with a test drive of ChatGPT on the road to developing principles, monitoring progress and celebrating success.

Insurance risks are constantly evolving and the latest research from Digital Insurance highlights the factors insurers should be watching in 2024.

Atidot, founded in Tel Aviv, applies AI to life insurance policy service and marketing to policyholders, so carriers can better understand customer needs.

The reinsurer is working on how to use Gen AI to support decision-making without letting it fully automate decisions. PwC and others also see claims and customer service applications for the technology.

For several years, Brooke Vemuri, vice president of business transformation and engineering at Legal & General America, the U.S. life insurance unit of the global financial company, has led improvements to the carrier's sales, onboarding and other operations processes.

Duncan Anderson, global technology leader for insurance consulting and technology at WTW, manages insurers' expectations for what AI technology can do to analyze and monitor pricing of coverage.

By freeing associates to exercise higher-level judgment, Gen AI could make a 'bionic enterprise' possible, Nationwide's CTO says.