The personal lines P&C giant is making significant digital investments.

Every policyholder wants to talk to someone at a time of great stress, and tech can enable and improve those interactions rather than replacing them.

Data, or even technology, for its own sake without a clear line of sight to a social or business outcome could be a terrible waste.

Whether self-driving cars can correctly identify and avoid pedestrians has become a burning issue since an Uber driverless vehicle killed an Arizona woman.

West Bend, Merchants Insurance and Hiscox will implement the company's digital conversation platform.

AI bias may come from incomplete datasets or incorrect values. Bias may also emerge through interactions overtime, skewing the machine’s learning. Moreover, a sudden business change, such as a new law or business rule, or ineffective training algorithms can also cause bias.

New data-science hire will help CDO Sastry Durvasula operationalize the broker’s wealth of information.

Initiatives such as telematics, AI-driven fraud detection, mobile estimates, and RPA require a cohesive enterprise.

The amount of revenue generated by emerging digital services, especially AI, is expected to double in 5 years, the research firm says.

While it is possible to pair robotic-process automation technology with machine learning technology, it’s important to consider them separately.