Joe McKendrick

Years of heavy reliance on vendors to deliver agency systems integration means less responsiveness to customers.

The hyper-connected consumer of the next generation will expect a highly tailored customer experience, and it can't hurt to start anticipating these needs now.

While big data operations based in the cloud are attractive, there is at least one voice out there urging executives to be wary of moving away from on-site data storage.

Advice on improving communication between business people and data professionals.

Recent estimates put the average hit a business takes as the result of a data breach at more than $4 million.

Insurers are encountering two obstacles in employing more predictive analytics: a lack of both top-level support and appropriate skill sets.

A three-year move of 97 percent of a major insurer's applications and data is saving the company millions in the long-term.

There are many systems written in many languages, but with open-source languages getting all the attention in recent years, are there enough people to support them?

While big data possesses transformative potential, investments alone won't elevate business, it takes close coordination and cooperation.

Storage continues to be the biggest chunk of the investment in virtualization projects, which includes both server and desktop initiatives.

In order for ideas to freely flow within an insurer, an IT department may need to step in to enable that conversation.

Technology is fueling the shift from a reimbursement model to a prevention/loss-control one for P&C carriers.

When it comes time to migrate to a newer system, you shouldn’t have to worry about the fate of customer information.

Insurers could clear up a lot of client management headaches in one fell swoop with desktop virtualization.

Aetna provides an example of private cloud operations being more cost-effective and efficient.

A new way of looking at technology and work, brought over from the manufacturing sector.

If you have been with a company that has acquired or merged with another, you have likely felt the pain that goes with merging systems and data sets — but does it need to be that difficult?

How one insurance company re-created mainframe logic on a Windows/.NET server environment.

Four tips from a recent book that provide business executives with everything they need to know when working with analytics.

Enterprise architect extraordinaire James McGovern discusses best practices for migrating and improving policy administration systems.