Pat Speer
PresidentPat Speer is president of Speer Content Strategy & Development LLC, a communications and content management consulting firm. She is also the former editor-in-chief of Insurance Networking News.
Pat Speer is president of Speer Content Strategy & Development LLC, a communications and content management consulting firm. She is also the former editor-in-chief of Insurance Networking News.
Insurance has the worst smartphone platforms among customer-facing industries. That can’t continue.
Transforming personal lines’ ‘moment of truth’ isn’t easy, but the payoff is clear.
Digital innovation can improve the lot of independent agents just as easily as it can disrupt their businesses.
A major benefit of moving away from legacy processes is the ability to cover more risks for more people.
Insurance industry stakeholders are urged to think enhancement, not replacement, of human intelligence with AI implementations.
Insurers have set goals around the technology in an effort to simplify the customer experience and meet regulatory requirements.
Insurers are now ingesting more data than they can swallow from a host of new sources. Making sense of that this mix is just the beginning.
Insurance offers the perfect landscape for robotic process automation (RPA) because of the many repetitive tasks that form standard industry transactions.
There will always be a place for independent agents, but carriers will move forward with those that can leverage technology to provide ongoing value.
Insurers have never been in a better position to be able to tailor messages or offers to prospects based on their behavior.