Pat Speer

Insurance has the worst smartphone platforms among customer-facing industries. That can’t continue.

Transforming personal lines’ ‘moment of truth’ isn’t easy, but the payoff is clear.

Digital innovation can improve the lot of independent agents just as easily as it can disrupt their businesses.

A major benefit of moving away from legacy processes is the ability to cover more risks for more people.

Insurance industry stakeholders are urged to think enhancement, not replacement, of human intelligence with AI implementations.

Insurers have set goals around the technology in an effort to simplify the customer experience and meet regulatory requirements.

Insurers are now ingesting more data than they can swallow from a host of new sources. Making sense of that this mix is just the beginning.

Insurance offers the perfect landscape for robotic process automation (RPA) because of the many repetitive tasks that form standard industry transactions.

There will always be a place for independent agents, but carriers will move forward with those that can leverage technology to provide ongoing value.

Insurers have never been in a better position to be able to tailor messages or offers to prospects based on their behavior.

Taking pride in operational excellence speaks volumes to the technology challenges many insurers face as they evaluate aging systems that can’t perform to the customers’ expectations.

Women’s secret to success is in striking a balance between superior performance at work and the ability to network with influencers who can help you.

For the first time, we have tangible evidence that insurers and their business partners are willing to do more than “talk the talk” regarding their ability to become a true, innovation-driven industry.

For a better customer experience, insurers should take a look at customers' travels through their processes.

AIG's customer-focused design roadmap guides value proposition development and introduces key steps to integrating customer insight, exec says,

As some insurers cling to the classic “if ain’t broke, don’t fix it theory”, IT executives face added pressure to update core.

Insurers are responding to the increased frequency and complexity of cyber threats by inadvertently putting higher security burdens on customers when they release new digital tools.

Insurers of all sizes are being forced to recognize and act on one of the greatest opportunities to date: to attract, source, train, develop and retain workers with skills in advanced computing.

With all the attention and funds now being poured into insurance industry innovation, software providers must help insurers “get ready" before it's too late.

Not all carriers are completely ready to lock in to a cloud-based service model in which core systems’ computing resources are shared and maintained on the Internet.