Customer experience

These alternative approaches are good news for the industry as they challenge the traditional, sometimes adversarial, relationship between insurer and insured.

Ohio Mutual's Bethany Foy, business lines services manager, takes INN through the multiline P&C insurer's selection, deployment, and customization of automated workflow software.

Insurance companies recognize that a number of outside companies are looking to carve out their own section of the insurance value chain.

The majority of carriers have perfected looking at the world from the inside out, which may be fine in an era of limited change, but it is exactly the wrong response in a period of dynamic activity and shifting expectations.

The site features support for cybersecurity readiness and incident response services.

Life insurance is so far behind that it is not even in the e-delivery race.

Accenture and Forrester research found insurers ramping up a spectrum of digital transformation initiatives.

The message to insurers is strict and clear: one day the insurance industry will have its own Uber that comes in and disrupts the traditional insurance business model.

NLC cited Thunderhead's integration with the company's Guidewire core systems environment as a key selling point.

Ovum asked insurers: What's the biggest issue you're facing today because of your legacy environment, and what do you think that will be in two years?