Customer experience

Having a single view of the customer means that the insurer and any front line individual dealing with the customer understands the full context of the relationship.

The insurer is using advanced cameras and analytics software to quickly map and settle hail claims when policyholders drive in.

Once a digitally savvy company from an “adjacent industry” such as web services has a wrap around your customers, what’s to prevent them from embedding their own insurance products?

Portal solution for insurers and managing general agencies now supports iOS and Android platforms with role-based security, company says.

The new distribution program is intended to help minimize the cost and risks associated with participating in the insurance aggregation site.

Working with Silanis, the P&C insurer offers the cabability to its agents.

Millennials now represent the largest percentage of the U.S. workforce and have new set of expectations regaring giving and receiving services.

Mike Clancy will lead technology efforts around claims processing and customer experience for the company.

The claims process is where we deliver on the promise of being there for customers when they need us most. Here's how use technology to make it easy for customers to get their benefits as quickly as possible.

Once it becomes socially normal to have a personal relationship with an artifical intelligence, insurers’ (and many other service industries’) sales and service processes will change dramatically