Customer experience

92 percent of executives, including insurers, say their big data projects are yielding results.

Carriers need to look at new and impactful ways to be there for their customers.

Emerging technologies are putting pressure on insurers to develop new models for customer-engagement.

The HP Exstream release is intended to help improve the customer experience and reduce costs for insurers.

Cross-channel ad spending is a more effective way for insurers to spend ad dollars, according to survey.

Policy admin transformation project intended to improve operational efficiencies and customer service, insurer says.

The aim is to get people more invested in taking care of themselves; consumers wear the devices and activity data is uploaded to be verified and reward them for their participation and efforts.

The social media analytics engine is intended to help combat workers’ compensation fraud.

Life Portraits offers a straight-through processing application of illustrations to e-application and automated underwriting.

Despite open enrollment for Affordable Care Act plans not starting until November 15, a new report estimates that nearly 7 million adults may be able to enroll through special enrollment periods.