Customer experience

Four steps CIOs need to take to lead insurance organizations to greater “customer obsession.”

Insurers must choose between embracing innovation or just continuing with business as usual and run the risk of becoming a casualty in the new competitive battle.

Increased cloud and data management investments also are expected in 2015, according to IDC Health Insights report.

The implementation of the PolicyCenter and BillingCenter platforms is part of a transformation initiative designed to help strengthen the company’s insurance products and customer service capabilities.

New research from LIMRA, which will be presented at its upcoming conference in Orlando, indicates these external disruptions could alter their distribution models within the next five years.

Developing a usage-based insurance program has now gotten easier.

We live in a brave new world now with digital devices and equipment surrounding us in a sea of capabilities that (generally) improve the quality of our experiences.

The insurer is consolidating multiple policy admin systems and seeks to enhance customer service and underwriting capabilities.

This emerging intelligent network of millions of interconnected objects is destined to change the nature of insurance.

Allstate's director of technology and operations says that despite the appeal, there are fundamental challenges that could delay the widespread adoption of smart-home technologies.