Customer experience

J.D. Power research also finds unbundled customers happier with insurance offerings.

With a focus on growth rather than simple cost-cutting, insurance CIOs are trying to deeply change the mix of capabilities, knowledge and assets within their organizations.

Economic conditions lead middle-income baby boomers to reevaluate plans, with more women than men saying income now inadequate to pursue retirement.

A rapidly growing focus on “in-app purchasing” will help insurers better engage their mobile customers.

Questionable claims rose 23% from 2008 to 2010; California, Florida, Texas, New York and Michigan generated 49% of those.

John Hancock Launches Consolidation Services Unit

While mutual fund companies in general are not embracing mobile technologies to the degree that banks, credit cards and self-directed brokerages are TIAA-CREF and Vanguard stand out in terms of offering research and trades via mobile devices, according to Corporate Insight.

J.D. Power and Associates: Kaiser ranks highest in employer satisfaction among fully insured commercial health plans; UnitedHealthcare ranks highest among self-insured commercial health plans.

Nearly 60% of Americans aged 50 and older worry about long-term care costs and don’t feel confident that they’ll be able to meet those costs; only 16% feel financially prepared to finance their long-term care, according to Sun Life Financial survey.

USAA's corporate culture fostered on the inside is reflected out to the market.