Customer experience

In this final part of a series covering INN's 3rd annual INNovators program winners, the experiences of the Runners Up-MetLife and The Phoenix-provide a glimpse into the challenges to, and ultimate benefits of, innovation.

How the top six bank life programs make it work.

For insurers like SafeAuto that heavily rely on online consumer engagement, robust application uptime and performance means the difference been competitive edge and sure trouble.

Insurers should keep apprised of Twitter, LinkedIn and Facebook's latest developments, as they could have profound effects on the business.

Social media outlets are hot marketing tools—and dangerous security risks. What’s an insurer to do?

Tealeaf 8 is designed to measure Web site experience in real-time by identifying patterns of behavior that signify customer struggle.

Online tool enables single, uniform reporting to multiple entities.

Insurers’ self-service strategies should be about bringing together process management and customer experience management.

The two companies announced a partnership to couple DocuSign’s signature technology with iPipeline’s e-Policy Solution.

With economy leveling, carriers are opening new offices nationwide.