Customer experience

Survey results show younger generation more open to being approached via non-traditional channels.

Despite research indicating that 41% of online insurance consumers are interested in PAYD policies, why hasn't this seemingly innovative and intuitive program been adopted by more states, or backed by regulatory groups?

The few insurers that have released mobile apps have but, eventually, every insurer that has invested in a Web-based channel will be taking full advantage of every mobile device.

A panel of insurance technology experts share tips and tricks for putting innovation into play.

Rollout of service designed to bring ease and efficiency to managing insurance product transactions.

The insurer adds staff to provide marketing and sales assistance, in-language and in-culture financial education programs, training, and other customized support to distribution partners, plan sponsors and ING's regional sales organizations.

Given social media's rise in popularity among older demographic groups, it's now become a serious data security risk for insurers as attackers target their less tech-savvy customers.

Celent says customer portals should behave in the manner customers expect, which requires continued investments to reflect changing customer behavior, and the leveraging of new technologies.

For insurers looking to develop their social media strategy, looking to banks may offer some helpful clues.

Industry technology executives admit that adopting the changes required to innovate is no longer an option: CIO Insurance Summit report.