Customer experience

Given the prevailing economic concerns, insurers and brokers may be wise to look to financial planners as part of their customer service strategy.

What is the role of social media for UK insurers?

A recently released study shows that fewer customers are shopping for another auto insurance provider, but insurers step up their satisfaction efforts.

The relationship between Humana and CUNA Mutual Group enables Humana’s Medicare products to be offered by CUNA Mutual’s call center.

The independent, wholesale broker of commercial property insurance moves to Iselin, N.J., to accommodate its growing business.

The key will be if the Office of National Insurance can deliver on its promise of greater uniformity of regulation among the states.

Carriers and agents are taking advantage of technology offerings to improve their communication.

The recent economic hardships have compelled motorists across the pond to take their time when shopping online for auto insurance.

ContactCenterWorld.com names MassMutual to the 2009 Top Performers in the Contact Center Industry.

Highmark’s PALS was recognized for its efforts in connecting senior citizens with other seniors in their community to enhance their physical and mental health, and reduce isolation by providing outlets to make new friends.