Customer experience

Health insurer expands an online community of healthcare information sharing.

Northbrook, Ill. — A unique marketing initiative by Allstate Insurance Co. will expand its Allstate Green electronic payment option initiative to eight states, make good on local green promises and leave its mark as a corporation that cares about the environment.

The intent of the products is to provide business users with flexible content management in a collaborative, yet controlled environment.

Regional and niche carriers can use the Web to form closer bonds with their customers and reach target markets nationally.

A Florida-based insurer turned to a document management system to dramatically enhance the quality of its documents.

To keep pace with the evolving expectations of their customers, insurers are investing in this oft-overlooked core system.

Due to the development of different types of distribution channels, multi-channel integration may be more important than ever.

Technology's role is enhanced in a down economy, when carriers are challenged with hitting their target.

As providers seek to improve patient satisfaction and associated business outlook, many are turning to electronic health records as one way to become more efficient and improve their operations.

According to Novarica research, companies need to look past hype and concentrate on creating business value.