Customer experience

We expect to see an increasing, widening gap between those insurers that have invested in the how of innovation and those that have not.

Insurers might rethink their digital strategy based on desired outcome, because like it or not, a growing number of customers are leading the charge for digital alternatives.

The carriers, along with several vendors and industry groups, are supporting the 'Insurance Digital Revolution.'

Intelledox's adaptive engagement platform will improve customer experience and eliminate the insurer's manual processes.

The specialty insurer will also receive Guidewire’s policy admin and rating systems, as part of the agreement.

The P&C insurer expands its relationship with the software provider, following deployment of ClaimCenter in September.

The U.S P&C insurer has entered a long-term distribution agreement with Chinese retailer Suning.

Customer-centricity matters more than any other strategic imperative, based on a Forrester global survey of more than 250 insurance business decision-makers.

The life insurer begins its multi-phase tech infrastructure revamp project with Sapiens ALIS.

The selection is part of the China-based insurer's claims business transformation initiative, aimed towards a greater customer experience.