Digital Platforms

Most consumers expect their insurance company to be able to interact with them through all digital channels.

Also: Liberty Mutual joins climate innovation alliance; Hagerty to acquire Broad Arrow Group.

Digital Insurance spoke with Matt Berman, president of Foresters Financial U.S.

Tensorflight offers next generation displays of property data gathered with new imaging techniques to determine building replacement costs for insurers

One example of a typical deep learning application is pattern recognition applied to digital images.

The launch of its digital First Notice of Loss is one of the many steps the company is taking to expand its digital channels.

Big data provides an opportunity to instantly know more about a business than ever before.

Talkdesk survey of customer experience professionals points out stumbling blocks to AI implementation

Workers may unintentionally cause many data leaks, but they shouldn’t carry all the blame, according to this cybersecurity specialist.

Digital Insurance spoke with Sherriff Balogun, head of platform transformation at MassMutual.

The insurtech has launched technology that proactively detects and mitigates boating risks.

One way that digital is supporting cybersecurity is with the use of enterprise password management software.

Startup pursues mission of accurately underwriting life insurance, getting more of the public to get policies.

Cloud 2.0 tech may ease the difficulties through accelerated and improved digital processes.

Geico ranked second and State Farm third, in the Keynova Group Online Insurance Scorecard for Q2 2022.

Drivers who dropped coverage or were underinsured can get more choices of carriers and levels of coverage.

Technology plays a key role in meeting customers where they are and capitalizing on market opportunities.

Success in analytics isn't the only thing separating digitized competitors from the pack.

Aviation faces significant challenges that are affecting rates and challenges attracting and retaining highly skilled talent.

The market for crypto insurance could hit $1 billion soon, some insiders predict.

Premiums are rising as insurers and consumers look to meet the threat of digital breaches.

Digital Insurance spoke with Brian Poppe, senior vice president for technology modernization at Mutual of Omaha.

Munich Re's HSB to offer customers a digitized equipment maintenance platform.

Shine will lead technology transformation across personal, commercial and Erie Family Life.

The partnership allows for the new integration of a more efficient digital mortgage process.

Current actuarial techniques are good at quantifying in the aggregate – but less so in the detail.

It's in insurers’ and insurtechs’ interest to ensure their mobile apps.

Core systems that support policy, billing and claims functions have been foundational.

A comparison of the various forms of cloud tenancy across five important areas for insurers: cost, security, agility, maintenance, and scalability.

A digital solutions insurtech with an API platform, Savvy, that compares insurance policies.

The goal should be to expand payment types and access options to give policyholders greater control of their experience.

Keynova Group released its Q1 2022 Mobile Insurance Scorecard, which evaluates the mobile website and mobile app offerings from the 12 largest U.S. property and casualty firms.

After reviewing the claims data from 2019 to 2021, Embroker uncovered some interesting trends and shifts that can help insurers predict the types of claims that businesses will most likely continue to see in 2022.

As property and casualty insurance carriers look to reduce growing loss ratios in 2022, many have shifted their focus away from growing their customer bases and toward increasing their profits. But for carrier marketers, the path to efficient customer acquisition isn’t as simple as merely cutting budgets.

Russian digital warfare against Ukraine and potentially other nations as part of its invasion is prodding cyber insurers to beef up language protecting them against losses, and has left policyholders uncertain about the extent of their coverage.

Matheus Riolfi and Jerome Selles met while working at Turo, a car-sharing marketplace, where they both did work on the global expansion of its insurance program. During that time, the two saw an opportunity to start their own insurtech, Tint.

The majority of Trov’s employees will join Travelers in its personal insurance segment. The financial terms of the transaction weren’t disclosed.

Changing consumer expectations, new workplace realities and increasing demand for third-party access to data are pushing companies to re-invent cybersecurity's role for the future.

Nationwide and Labrador Systems are partnering on a pilot program to support people aging in place and people with long or short-term health challenges, as well as their caregivers, using the Labrador Retriever robot.

Nearly three-fourths, 72%, of companies are planning to increase staff in the next 12 months, according to the Q1, 2022 U.S. Insurance Labor Market Study results from The Jacobson Group and Ward Benchmarking at Aon.

Many insurers anticipate an accelerated economic recovery, which can lead to additional digital technology investments in 2022. However, the challenges companies both big and small are facing due to a volatile risk environment continue to be both hurdles and motivators towards technology adoption. One of the pieces to help overcome these hurdles is talent.

Technology investment is showing no signs of slowing down, M&A continues at a torrid pace and the composition of the independent channel is shifting with generational changes. One thing remains certain: the independent channel has a lot to look forward to in the coming year.

Digital Insurance spoke with Steve Prymas, the chief insurance officer of Embroker, a digital insurance platform, about new products, cybersecurity and digital transformation within the industry.

The demand for no-medical exam life insurance has grown in the last year, likely related to the COVID-19 pandemic. From October to December 2021, about 56% of applications submitted through Policygenius were for no-medical exam policies compared to January to March 2021, which was only 26%.

A recent study shows cyber incidents, business interruption and natural catastrophes are the most important global business risks for companies in 2022.

McKeel Hagerty’s parents were into wooden boats and saw an unmet need to underwrite them. Hagerty, however, has been a car nut from day one. When the family’s marine insurance business finally began to offer auto policies in 1991, he saw a chance to join the fold and, along with his sisters, Tammy and Kim, stomp on the pedal.

The pandemic and industry challenges that lie ahead have fast-tracked innovation and a push for much needed modernization in the industry.

The Singapore-based company is working with financial advisers and a formal funding round may kick off later this year, the people said, asking not to be identified because the information is private. It plans to use the proceeds for expansion, they said.

As we look ahead, evolving technologies are presenting home and auto owners with new potential risks. Hacking and ransomware, once confined to computer networks, may become an endemic cyber vulnerability for our increasingly connected vehicles and “smart home” devices. Yet many of these same technologies could create new data sources and risk mitigation options for personal lines insurers.

In other news: Online embedded insurance, Bubble launches; Obie partners with Munich Re company; Nintex, Insuresoft team up on digital transformation.

Research shows rapid adoption of predictive algorithms and digital identity technology will stem the pandemic-driven fraud deluge. Insurance fraud causes more than $80 billion in losses annually in the U.S. alone, according to the report.

Digital Insurance spoke with Brett Jurgens, the CEO of Notion, a DIY smart home monitoring company, which is owned by Comcast, about how Notion works with insurers and what benefits smart home monitoring has for policyholders.