Digital Platforms

Predictive modeling and emerging claims technologies will affect the nonstandard auto insurance market, according to Conning Research & Consulting.

New studies say climate and demographic changes are two of many interrelated risks that insurers must consider.

New York — Gov. Eliot Spitzer, known throughout the insurance industry for his tireless and tough ethics reform as attorney general, announced his resignation, effective Monday, March 17. Quickly following Monday’s revelation of his involvement with a prostitution ring, Spitzer announced this morning that he will relinquish his position to Lt. Gov. David Paterson.

Beijing — The largest life insurer in China, China Life Insurance Company Limited (“China Life”), has selected Germany-based SAP AG’s SAP for Insurance solutions to help the company quickly respond to the changing insurance market and create a stable platform for future growth and evolving business needs. With SAP’s flagship enterprise resource planning (ERP) application, China Life aims to optimize its financial and human resource management processes, provide reliable support for its future operations and apply tools for better strategic decision-making on a unified, efficient and information-based platform.

Insurers are stepping up and out with best practice technology implementation and methodologies.

Charlottesville, Va. — SNL Financial, a sector-focused provider of business intelligence to financial institutions, released to its clients 2007 annual statutory insurance data for early-filing companies. Included with the release is detailed financial data on each filer, data by state and line of business, Schedule P loss triangle data and summary investment data, with hundreds of ratios, snapshots and analytics to facilitate analysis of this robust dataset. SNL also intends to make consolidated insurance group data available in the coming weeks.

New York — Gov. Eliot Spitzer, known throughout the insurance industry for his tireless and tough ethics reform, made a formal statement that clarifies his involvement with a prostitution ring, reported The New York Times today.

Raleigh, N.C. — BB&T Insurance Services Inc., a Raleigh, N.C.-based, wholly owned subsidiary of Branch Banking and Trust Co., plans to expand its Florida operation with the acquisition of Burkey Risk Services of metro Orlando.

Washington – The House of Representatives passed the Paul Wellstone Mental Health and Addiction Equity Act of 2007.

Saint Paul, Minn. – The aviation unit of Travelers Cos. Inc. is using a technology-based approach to introduce a new workers’ compensation insurance program for corporate flight departments.

The insurance industry looks to technology to combat rise in claim severity.

Fairfax, Va. — The Public Entity Risk Institute (PERI), a nonprofit research institute focused on risk management, launched an improved Web site designed to ease access to an extensive collection of risk management publications, programs and tools. Among the enhanced features found on the site is an expanded resource library organized by topic, audience and type of resource for more user-friendly research.

Insurers competing for boomer business will need business and technology platforms flexible enough to accommodate different boomer market segments, new types of transactions, new federal and state regulations and competition from multiple fronts.

Newark, Calif. — Risk Management Solutions Inc. (RMS), a provider of products

Novato, Calif. – Michael LaRocco was recently named president and CEO of Fireman’s Fund Insurance Co., a $6 billion property/casualty insurance firm based in Novato, Calif.

Because the invoice is an opportunity to renew contact with a policyholder and demonstrate excellence in customer service, new attention is being paid to the technology behind the opportunity.

San Jose, Calif. — ISCS Inc., a Web-based policy administration solutions provider, opened a new office in Missoula, Mont. in January 2008.

Lexington, Ky. — Kelley Sloane, VP of worldwide marketing for Exstream Software LLC, was honored as one of the OutputLinks Women of Distinction Class of 2008. OutputLinks, a Houston-based information and research resource of the high-volume transaction output (HVTO), industry sponsored the award. Established in 2002, the Women of Distinction award honors the contributions and achievements of the women who help to shape the HVTO industry. Sloane will be recognized along with six other recipients at a luncheon being held during the AIIM/ON DEMAND conferences in Boston, March 3-6, 2008.

Armonk, N.Y. – Touting its energy efficiency, IBM Corp. has unveiled its System z10 mainframe. The Armonk, N.Y.-based company says the z10 was designed to increase data center efficiency by significantly improving performance and reducing power consumption, cooling costs and floor space requirements.

St. Louis — Wells Fargo Insurance Services Inc., a Chicago-based, bank-owned insurance brokerage, and a subsidiary of Wells Fargo & Co., acquired St. Louis-based Insurance Brokers of America (IBA).

NATIONWIDE FINANCIAL ADVANCES TIME TO MARKET

STUDY GAUGES BACK OFFICE EFFICIENCY

IVANS GIVES PROVIDERS HIGH-SPEED CLAIMS PROCESSING

A recent survey of actuaries focused on business intelligence strategies for actuaries coping with new challenges surrounding financial reporting, planning, forecasting and risk management.

Washington — The National Association of Mutual Insurance Companies (NAMIC) warned of potentially higher insurance rates for Connecticut consumers if the state adopts a ban on the use of credit-based insurance scoring to underwrite motor vehicle insurance premiums. The Legislature is considering a measure to forbid the use of credit ratings among auto insurers.

Cleveland — Cleveland Clinic is collaborating with Google to pilot features and services of a new health offering. The recently announced Google Health electronic system, not yet publicly available, will assist providers by helping patients gain control of their medical records, which stands to benefit health insurers. Customers will have access their own health records online, enabling them to schedule appointments and refill prescriptions as well as interact with multiple physicians and health care service providers on their own—reducing reliance on an insurers’ customer service departments.

Hartford, Conn. – The Property Casualty Insurers Association of America (PCI) is urging Connecticut lawmakers to reject legislation (SB 288) that would prevent consumers from learning about the full range of their auto body repair options, increase repair costs and, ultimately, force motorists to pay higher premiums.

After years of insurers pushing ePrescribing adoption, recent survey results show physicians may be more amenable to the idea.

Proponents and opponents of a federal charter exchange barbs over its implications for regulation and revenue.

New York — The latest study from New York-based Simon-Kucher & Partners, "Managerial Perspectives: Time for a Change! How Insurers Waste Profits due to Lack of Market Excellence," questioned 1,500 insurance executives in the United States about the management perspectives considered to be most important as well as those most frequently used in the industry.

Oakland – California Insurance Commissioner Steve Poizner reached a $10,050,000 settlement with Allianz Life Insurance Co. for allegedly targeting thousands of seniors in deceptive annuity sales. Allianz, the largest seller of annuities in California, purportedly deceived elderly victims into purchasing confusing annuity products that were financially unsuitable for their needs. In addition to the sizable monetary settlement, Commissioner Poizner announced that Allianz agreed to implement a groundbreaking suitability review process to further protect seniors.

Studying the competition and creating a better policyholder experience will go a long way toward building customer loyalty.

Washington — American consumers want more from their health care system than they're currently getting—greater online connection to health care providers and medical records, customized insurance coverage and wider access to emerging innovations such as retail clinics, a new survey from Deloitte Development LLC reveals.

Kansas City , Mo. - The National Association of Insurance Commissioners (NAIC) this week released a peer review of state producer-licensing laws, practices and processes that identifies areas where the states’ reciprocity and uniformity initiatives need improvement, along with areas where such efforts have been successful.

Surveys of CEOs reveal attitudes and expectations of technology.

London - Reed Elsevier PLC, a London-based publisher and parent of the LexisNexis information service, will spend $3.6 billion cash for ChoicePoint Inc., a 1997 offshoot of Equifax, the companies report. The acquisition is subject to ChoicePoint shareholder and regulatory approval, is expected to close in the summer of 2008.

In a pair of studies, Celent queries CTOs and CIOs from America and Europe, respectively, to gauge IT spending priorities for the coming year.

Ronald Katz, the well-known telecom technology inventor, is calling the shots with several large insurers—but for how long?

Madison, Wis. — American Family Insurance has restructured its information services division, the company reports. The move comes as a result of a study of technology leadership organizations at Fortune 500 firms, a company spokesperson said, and reflects a growing trend in Tier 1 insurance companies—restructuring of IT with the goal of optimizing business strategies and operational performance.

Washington – Testifying before a hearing of the House Committee on Financial Services Subcommittee on Oversight and Investigation, a representative of the Independent Insurance Agents & Brokers of America (IIABA) pushed for the passage of the Homeowners' Defense Act.

Poughkeepsie, N.Y. — The 2008 Global Outsourcing 100, the annual ranking of the world’s best outsourcing service providers, was released by the International Association of Outsourcing Professionals (IAOP), Poughkeepsie, N.Y.

London – Instability within the financial markets represent the biggest threat to the global insurance industry, according to a survey conducted last month by Lloyd’s of London. The survey asked 138 Lloyd’s underwriters to answer questions about working in the Lloyd’s environment, including the identification of those emerging risks that will most likely challenge the insurance industry over the coming year.

Chicago — In a commitment to client service excellence, Aon Corp. will integrate its worldwide risk and insurance brokerage operations into a single global business, Aon Risk Services, with more than 26,000 colleagues in 120 countries and more than $5 billion in revenues.

Mayfield Village, Ohio — Progressive appears to take its name seriously. Adding yet another patent to its business innovation cache, the Ohio auto insurance company is using a unique claims processing method to take responsibility for its policyholders entire vehicle claims/repair process following a crash.

Pittsburgh — Computerworld magazine selected Pittsburgh-based Highmark Inc. as the top green-Information Technology Company for 2008 and WellPoint Inc., Indianapolis, came in at No. 12 on the list.

Washington, D.C .- The Securities and Exchange Commission furthered its eXtensible business reporting language (XBLR) initiative this week with the launch of its “Financial Explorer” on the SEC Web site.

Though 43% of recently surveyed European insurers expect compliance to cost them less than €5 million, they believe that many of their core risk management capabilities need to be enhanced.

Carriers find their enterprise risk management (ERM) capabilities are no longer a purely internal matter as their organizations come under increased scrutiny by regulators and raters.

The insurance industry is partnering with academia in the use of some rather unique efforts to actively address the anticipated shortage of IT talent.

Turnersville, N.J. — The Computer Measurement Group (CMG), a not-for-profit worldwide organization of IT professionals committed to ensuring the efficiency and scalability of IT service delivery to the enterprise through measurement, quantitative analysis and modeling, is making its conference proceedings from 1997 through 2005 available to the public.

Seattle — In recent years, increasing attention has been paid to the role of lifestyle-based analytics (LBA) in health insurance underwriting, according to Seattle-based actuarial and consulting firm Milliman Inc. In some instances, proponents of LBA made overly optimistic claims about the use of consumer data as a predictor in the underwriting process. Milliman's Jonathan Shreve, author of the white paper “Lifestyle-based Analytics: A Practical Guide”, examined the appropriate and effective use of LBA as an advance in risk selection and classification.

Kansas City – The National Association of Insurance Commissioners (NAIC) has launched a public database containing the regulatory status of certain insurer-owned securities. The database is intended to assist market participants that advise insurance companies and investment professionals working for insurance companies. The tool shows whether a publicly rated security is subject to regulatory guidance other than as indicated by its credit rating assigned by one or more public rating organizations.