Distribution

For insurers like SafeAuto that heavily rely on online consumer engagement, robust application uptime and performance means the difference been competitive edge and sure trouble.

Insurers should keep apprised of Twitter, LinkedIn and Facebook's latest developments, as they could have profound effects on the business.

Social media outlets are hot marketing tools—and dangerous security risks. What’s an insurer to do?

Tealeaf 8 is designed to measure Web site experience in real-time by identifying patterns of behavior that signify customer struggle.

XML-based Thunderhead NOW is designed to simplify the process of making changes to data, eliminating the need for IT involvement.

Insurers’ self-service strategies should be about bringing together process management and customer experience management.

The two companies announced a partnership to couple DocuSign’s signature technology with iPipeline’s e-Policy Solution.

With economy leveling, carriers are opening new offices nationwide.

Insurers plotting mobile payment plans would be wise to watch what unfolds as Apple decides the iPhone's future as a mobile payment device.

Reaching out to touch someone via the Yellow Pages and other conventional marketing tools has been rendered ineffective as insurers attract customers using LinkedIn, Facebook.