Distribution

Tealeaf 8 is designed to measure Web site experience in real-time by identifying patterns of behavior that signify customer struggle.

XML-based Thunderhead NOW is designed to simplify the process of making changes to data, eliminating the need for IT involvement.

Insurers’ self-service strategies should be about bringing together process management and customer experience management.

The two companies announced a partnership to couple DocuSign’s signature technology with iPipeline’s e-Policy Solution.

With economy leveling, carriers are opening new offices nationwide.

Insurers plotting mobile payment plans would be wise to watch what unfolds as Apple decides the iPhone's future as a mobile payment device.

Reaching out to touch someone via the Yellow Pages and other conventional marketing tools has been rendered ineffective as insurers attract customers using LinkedIn, Facebook.

Making its auto insurance application available on Google’s mobile Android smartphones, Progressive sees immediate uptick in Web site traffic.

Sixteen percent of Americans online are responsible for 80% of brand impressions in online social media; insurance marketers should take heed, Forrester says.

With consumers using digital tools to search for information before making an insurance purchase, insurers must plan accordingly, a new report says.