Insure Think

Customers are reporting increasing comfort with carrier’s digital initiatives, including usage-based insurance, according to o J.D. Power.

Both customer-facing and backoffice functions and tasks can benefit from robots. EY lists some common use cases.

Gains are especially being made near UC Berkeley, one of the major research universities in the Bay Area.

Many also believe the CVS-Aetna and Cigna-Express Scripts deals have a greater chance of success after a judge gave a go-ahead to AT&T-Time Warner.

Convening a group that isn't focused on insurance all the time helps elucidate pain points and opportunities the sector faces.

Skilled developers, data science and security professionals remain in high demand, putting increased pressure on organizations to offer the benefits, culture and work opportunities that will keep them on board.

Business value is being generated by many startups – and no insurer is going to walk away from that.

CSS insurance uses fast sentiment analysis on communications, helping the insurer steer customers toward the best treatment option.

Carriers in the business need to keep up with rapidly advancing customer expectations.

A report that the retail behemoth was considering selling home-insurance products sent a shockwave through the industry.

Cybersecurity regulation will not be one size fits all, meaning insurers will need to proactively respond to new laws as they emerge.

Moving applications from legacy systems to digital ones takes more than simply swapping underlying hardware or adopting cloud.

One way is to arm an integration team with an agile approach to the work

Although many insurers have developed digital roadmaps, their tech initiatives aren’t aligned and their digital channels aren’t integrated.

Here are three things insurers can do to take maximum advantage of machine learning’s potential.

The digital giant's involvement with an Indian insurtech doesn't mean it will be selling policies soon, but does give insurers something to think about.

Insurers may be holding back due to concerns over the perceived cost, a lack of technology skillset, or potential changes in personal auto risks.

How do you create an environment to support rapid innovation while protecting the company from its own excesses? Consider these five steps to moving fast without breaking things.

Insurers have to manage the process carefully to get the most out of transformation efforts.

Insurance is a data business, and a marquee piece of legislation impacting data ownership and portability is likely to impact the sector greatly.

For carriers looking to position themselves to succeed in the future, it can be a challenge to promote innovative thinking.

Do insurers own the required skills internally, or do they need to find them outside of their firms?

Many new insurers focused on commercial lines see value in the core systems that incumbent insurers already use.

Carrier staff assigned to transformation efforts need to find strong champions and set clear expectations, says MetLife CIO.

Carriers must create a roadmap for the transition from text to voice while building, deploying, and continuously improving its own voices.

Five ways that digital technology is transforming the insurance workplace just as much as product.

Effective leaders establish and communicate a short list of priorities linked to business objectives so that everyone can align and contribute.

Forrester Research has identified three EA trends that can help CIOs and IT organizations improve their transformational efforts.

The idea that products that were relevant to Baby Boomers have staying power into the third decade of the 21st century seems implausible.

With disruptive startups in our industry trying to break the status quo, there are key differences to keep in mind.

A rapidly changing world will have new risks that are managed in new ways, a fact informing insurance digital strategy.

The multiline insurer is giving developers an opportunity to solve business problems in a two-day event.

As with most major purchases, insurance representatives lean on digital to help them provide top-notch service.

An in-depth examination at what the industry may look like in 2030 highlights dramatic changes across the value chain.

Carriers are able to leverage delayed flight information to provide customers with various other options of travel, similar to the hospitality online marketplace.

Applications include the faster delivery of claims payments, identifying fraud and leverging connected IoT data for improved actuarial models.

Increasing adoption of digital processes, artificial intelligence and machine learning is opening up new opportunities for the profession.

Since there is no specific certification, compliance is based largely on certain 'appropriateness' standards and it’s up to each organization to determine what that means.

The industry isn't as reticent to adopt new technologies as it has been viewed, but its patience has advantages with quickly evolving segments.

Managing this crucial component of data management will help carriers get better results from their analytics, AI and blockchain initiatives.

Carriers are taking more serious looks at next-generation technologies like wearables, blockchain and artificial intelligence.

Priorities are notably centered around the insurance agent for growth as well as investments in AI and data analytics.

While carriers may not be able to replicate the exact science, they should understand that organizational and cultural shifts can both attract the right talent and encourage the emergence of internal ideas.

The increased pressure to 'go digital' has attracted new blood ready and willing to take part in the transformation of the industry.

Insurance companies need to adopt the new marketplace mindset of transparent comparison and seamless user experience to keep customers engaged with the products we sell.

Carriers have to take care to clearly communicate the value of collecting more data from consumers.

By using updated tools to analyze driver behavior, insurers can work with underwriting partners to dig into data and develop personalized coverage.

Here are steps that will extend a risk management program to include outside vendors and reduce the likelihood of a breach due to factors outside an organization’s control.

Due to retirement and outsourcing, insurers are facing a steep drop in institutional knowledge about the industry, their products and processes.

Life & annuity carriers have had valuable opportunities to learn about new technologies, and not necessarily from their own mistakes.

Emerging technologies such as IoT, wearables and autonomous vehicles require rapt attention from insurers now, as they can fundamentally change the industry in ways never before seen.

The NAIC's three-year plan to adopt emerging technologies and a newly announced focus on distracted driving are sure to catch carriers' eyes.