Insure Think

New types of solutions are reshaping the way technology services are delivered, both internally as well as to customers.

It takes more than just technical know-how to steward an insurance company into the digital age.

Existing data centers cannot handle all consumer data alone. Ultimately, a multi-layer hybrid approach needs to be considered.

The Internet of Things might be in danger of stalling out if insurers weren't promoting connected devices.

The blockchain would reject multiple claims for one accident because the network would know that a claim had already been made, for example.

In the age of Fintech startups, it no longer makes sense to be a “fast follower”: Novarica.

Legacy systems are no longer able to support the flexibility and time to market necessary to compete in today’s market, and insurers are taking action.

Insurers are focusing on data mastery for the customer experience and more, but there's a lot of work ahead.

Insurance companies need to identify the next generation of female leaders.

How can an insurer increase in agility, speed to market and flexibility while keeping the support and maintenance costs manageable?

I had the opportunity to moderate two panels that highlighted the very different views on digitalization in insurance.

Insurance is joining the digital revolution in a big way. But the costs of insurance back-office operations need to come down to open up the gates of innovation.

INN's first Dig In conference showed me that the industry is taking the mandate for innovation seriously.

Security needs to be part of all application and data activities up and down enterprises.

INN entering second decade of honoring innovative, exemplary women leaders.

We expect to see an increasing, widening gap between those insurers that have invested in the how of innovation and those that have not.

Insurers might rethink their digital strategy based on desired outcome, because like it or not, a growing number of customers are leading the charge for digital alternatives.

Right now, most of the M&A activity in this space is taking place among the vertical insurance software providers themselves.

It’s only a matter of time until insurance companies emerge as software companies as well.

Over the past five years, we have seen a pattern emerging where private equity (PE) and venture capital firms have begun to eye the insurance industry – and core systems in particular.

Customer-centricity matters more than any other strategic imperative, based on a Forrester global survey of more than 250 insurance business decision-makers.

Carriers noted that speed of delivery and the ability to provide unique capabilities were the key drivers for implementing in the cloud.

Businesses must demand the makers of technologies apply the same techniques and approaches that enable the development of high quality, high reliability mission critical systems, rather than focus so much on the next set of new bells and whistles.

With the industry's focus on the Internet of Things, being 'closer to the ground' might be the right move.

Why the health insurer's COO had to resign, and what insurers across business lines can learn.

As vendors have matured their products and implementations in recent years, they are looking for ways to better meet the needs of smaller insurers.

The accuracy, scalability, consistency and accessibility of APIs is critical to avoid potential errors or issues.

Those insurers that embrace the risk management issues inherent in modernizing core systems know that updated technology is essential to their ability to compete effectively.

Insurers' laser focus on analytics and data excellence is driving strategic decisions in the technology realm, says Celent's Donald Light.

At a Celent roundtable, inurance tech leaders discussed innovation, core systems in the cloud, agent and customer experience, digital strategy, and a changing workforce.

insurers continue to process and evaluate new technologies designed to help mitigate risk, and there is an all-out effort to drill the “safe driving” theme home.

Finding an "insurance angle" for each new technology advancement is easier than ever.

Technology allows insurance coverage to be turned on and off at the touch of a button. Here's a look at how that could change the industry.

Being good at the discipline of focusing on customer experience requires taking a broader view of customers’ lives and the context in which they are interacting with the brand.

With its analytical power, Google could have created a truly disruptive experience by providing consumers with a powerful recommendation engine.

There is plenty of room for innovation in products and in engaging and serving Millennials, without startups seeking to be insurers in their own right.

Insurers with mobile apps that can drive utility to capitalize on their customers’ micro-moments will have the edge.

As technology helps organizations cope with cyber breaches, it is also creating new areas of vulnerability for companies, finds a new study by the ISACA and RSA Conference.

While enterprises are hungry for talent to bring them into the analytics age, skills shortages have been holding them back. Can automation help alleviate the need?

For many people, social media intelligence consists in screening social networks to get data that can complement internal data to make a better business decision. This definition is too succinct.

20th century tactics won’t work in the 21st century for our industry any more than they do in elections.

Machine-learning algorithms may already be having a huge impact on many key business processes, from customer service to managing finances.

Venture Scanner says $435 billion has flown to 535 insurance tech startups. Here are the top winners.

While this may be a small win for establishment insurers, it doesn’t mean these organizations should rest on their laurels. The time is now to innovate, fill a void, and improve overall services.

The lesson is not “the old ways are best.” The lesson is “new market dynamics mean new models.”

New dimensions are being added to the relationships, and options like social networks, location, delivery preferences, and interaction/communication tracking are becoming increasingly common.

Why one expert thinks blockchain technology is a good fit for the insurance industry.

The updated agenda for INN's upcoming Dig | In conference features thought leaders from across the industry.

Partnerships, smart devices, and telematics are just a few ways that insurers can leverage technology innovation to insure new risks.

That depends on the agent's depth of dealing with customers, say experts.

Carriers need to find the optimal level of outsourcing for themselves. Balancing cost and capacity benefits against their own abilities to manage external providers is crucial.

Enterprise architecture tends to be misunderstood and marginalized, but some insurance companies get it, and are leading examples for others.