Insure Think

Everyone wants to appear to be a good global citizen, but the bottom line still dominates decisions.

BPM was front and center at this year's IBM Impact conference, which may be a first for IT-leaning audiences. The fusion has finally arrived.

Expert believes cloud, for insurers, is “the next phase in the logical evolution in the delivery of IT services.”

IT budgets aren’t growing, but critical needs are still critical. How do we know when to take the economic recovery seriously?

Given the importance of distribution management to P&C, life and annuity insurers in 2009, carriers should go one step further with PRM.

There are many ways to store data, but mitigating risk must be priority No. 1.

For insurers like SafeAuto that heavily rely on online consumer engagement, robust application uptime and performance means the difference been competitive edge and sure trouble.

Insurers should keep apprised of Twitter, LinkedIn and Facebook's latest developments, as they could have profound effects on the business.

Social media outlets are hot marketing tools—and dangerous security risks. What’s an insurer to do?

Perhaps this isn't surprising, as smaller firms have a lot more to lose if they have fraudulent accounts in their midst.

Insurers’ self-service strategies should be about bringing together process management and customer experience management.

If the insurance industry truly designed technology to meet user needs and expectations, it could avoid a lot of pain and effort by leveraging existing user behaviors.

Steering a car with one’s eyes seems like a neat idea ... until you look the wrong way.

Narragansett Bay Insurance’s CIO offers tips for insurers on how to best leverage the cloud while minimizing risks.

Planned acquisition of compliance specialist firm will pay dividends in an industry sharply focused on complying.

While mainframes are still both viable and valuable, perhaps the key to this semantic pretzel is that the needs of the business must come first, and executives shouldn’t rush to adopt new systems simply because they're the latest-and-greatest new tech.

A university study implies that young people are just as concerned as baby boomers about online privacy, but the details tell a different story.

Starting slowly and establishing best practices from the outset are two keys to mitigating cloud computing's risks.

Letting customers do the work for themselves obviously saves money for insurers, but why don’t more customers do it?

Insurers will increasingly use public, shared data to make informed pricing decisions, which begs the question: How will underwriters use this new information?

An IBM report recommends aggressive adoption of tools and platforms that foster collaboration between employee groups as a key to maximizing growth in this recovering economy.

If Tiger Woods' image can have such a profound effect on Gatorade and Nike's bottom lines, can characters in insurers' ad campaigns do the same?

As insurers emerge from the economic downturn, opportunities for growth may not follow traditional patterns, nor are things likely to improve as quickly as before.

Recent security breaches have focused attention on Indian outsourcers at a time when they can least afford it.

Messaging and e-mail are the best starting points for insurers, experts say.

A federal court says the FCC has no authority to regulate broadband Internet providers, but a free-market will still create opportunities.

Insurers should mandate risk management exercises be a part of every IT project.

Expert says one of the most common misconceptions is the belief that cloud computing is a cheaper technology to be implemented and deployed.

Two senators warn of impending disaster, but some seem to think the threat is overblown.

It’s no surprise that customers don’t relate well to the machinations of our customer-facing software.

Unified communications is the integration of various communication media with business process management and workflow.

The challenge for insurers, experts say, is to stay focused on the customer, but without additional funding to do so.

An unbalanced UK economy and uneven success across Europe utilizing a bancassurance model have hindered life insurers overall success.

As a trillion-dollar industry managed by political cronies and policed by the IRS, government-run health care is a series of problems waiting to happen.

When paired, cloud computing and BPM permit insurers to identify, model and automate ailing mission-critical business processes.

Any organization connected to health care is going to need lots of expertise in data management and architecture sooner than later.

The Chinese government and Google both seek the moral high ground, but China’s record on the Web reveals hypocrisy.

Insurers can create a hybrid cloud that keeps certain tasks within the enterprise on a private cloud, but leverages the public cloud for other tasks.

Thinking globally and acting locally, Patni follows the example of Mitsubishi and others that have brought jobs to the United States.

The reality is self service is one of the key value drivers in insurance systems these days, and can have a significant and rapid impact on the business.

When developing new processes and implementing new applications systems, it's vital to eliminate the uncertainty and get the necessary information from those who do the work.

Creating this type of a dialogue between employees frequently yields greater efficiencies for the organization.

Would Apple’s show of appreciation land it in hot water with Obama’s salary watchdog?

A new IBM study finds CFOs have gained power as a result of the financial crisis, but lack tools needed to make good decisions.

Insurers that were most happy with their IT services vendor felt they had a true partnership with their vendor.

Insurers shouldn't ignore developing mobile apps for customers, integrating social media across all activities and honing multi-channel communications.

Sure, online health care will save time and money, but it will also alienate patients from their providers.

The average large insurance company has 13 Twitter accounts, according to the study.

UK consumers have learned that their loyalty is usually rewarded with a hike in premiums.

A new, more robust version of the federal government’s intrusion detection program could be a blessing for U.S. businesses, but already the specter of invasion of privacy is being raised.

While greatly desired by many insurers, this promise is often more aspiration than realization.

Everyone agrees that something needs to be done, but crooks know they can count on government for a phlegmatic response.